 |
| Q:Do you combine shipping? |
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| A:Yes, we do combine s/h for items end within 7 days. You must wait until all auctions have ended to check out, and make a single payment for all your items. Please do not, however, wait more than 7 days (from winning your FIRST item) to complete checkout, as this will result in your entire order being canceled. |
| Q:When is my payment due? |
|
| A:Your checkout must be completed within 7 days of your FIRST item being won. On the 8th day, we must cancel the transaction, re-post the item for sale and file with eBay for a refund of Final Value Fees that we incurred on the sale. |
| Q:Do you ship internationally? |
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| A:We currently only ship to Canada, UK, and Australia. S/h for Canada is $25.99 via USPS Express mail; S/h to UK, and Australia is $ 30.99 via USPS Express mail. We only use USPS express mail for international shipping since it provide insurance, and tracking, and is the only secure shipping method for international package. |
| Q:When can I expect my order to arrive? |
|
| A:We usually ship within 48 hours after receiving cleared payment. Delivery time for First class mail: 3-7 business days. Delivery time for Priority Mail: 2-3 business days. Delivery time for Express mail: 1-2 business days. |
| Q:What is your return policy? |
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| A:We provide 30-day return policy(excluding s/h). Please pack your return securely in original box, and include your item #. Insurance is recommended. Item damaged during return will NOT be refunded, Return received after 30 days of auction end date can NOT be refunded. Refund will be issued as soon as we get your return. |
| Q:What is the return address? |
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| A:The return address is: Newoutlet.com 3137 46th ST, Astoria NY 11103. |
| Q:I need this ring in a ifferent size? |
|
| A:please email us before bidding if you can not find the listing of your size. I will send item # to you if I have it in stock. |
| Q:Is this item brand new? |
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| A:All our jewelry are brand new, never been used. |
| Q:Do you offer local pickup? |
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| A:We currently do NOT offer local pickup. |
| Q:Do you have a local store? |
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| A:We do not have a local store. We currently only sell online. |
| Q:Can you ship my order to an address other than my Paypal shipping address? |
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| A:We have to ship your order to your Paypal address. |
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