Return Policy
NEXT Hobbies wants to deliver to you the exact merchandise you ordered, and deliver it in a timely manner. We accept returns within 30 days from the date the item was delivered (verified by the tracking number). Returned merchandise (items) must be in NEW and unused condition and complete with its original packaging. Open box, tested, assembled or partially assembled items will be considered used items.

You are responsible for shipping charges to return an item to NEXT Hobbies. Returns sent COD will also not be accepted.
NEXT Hobbies does not accept returns on electronic items including but not limited to: software, batteries, speed controls, radio systems, receivers, servos, electric motors, gas/nitro motors, chargers, balancers, gyros, electronic testing equipment.

Shipping charges will only be refunded if the need to return an item was due to an error by NEXT Hobbies, restocking fees do not apply to NEXT Hobbies shipping errors. A 20% restocking fee will be applied to all return items.

RMA # - Return Merchandize Authorization
You must contact us within 30 days to receive a “RMA” a Return Merchandize Authorization number. Any package without an RMA number will be refused.

You must request a RMA number and we must assign one to you, which means we approve the return. Email your request for an RMA using returns@nexthobbies.com this established the date and time of your request. We will provide instructions with your approved RMA via email. All returns not showing an approved RMA on the outside of the return box will be refused at delivery. We issue you a RMA, we must receive your package within 20 days from the issue date of the RMA number or delivery of your package may be refused.

When packing your order for return, include all the original items, parts, packing, instructions and/or manuals that were included. We will be unable to process your return if items or parts are missing. Please properly packed to avoid damage to the items or they may be refused.

Used Items
NEXT Hobbies does NOT accept returns on USED items. The flying, floating, driving or running of pre-built models, installing and uninstalling of upgrade parts, installation and use of electronics, and other similar actions, constitutes used items, as does missing parts. Items returned showing signs of possible use will be returned to the customer, at the expense of the customer, and no refund or credit will be granted.

Wrong Item Shipped by NEXT Hobbies
Please email returns@nexthobbies.com if the wrong items were shipped, we will provide instructions for returning the items you received and arrange shipment of the items you ordered. You must contact us by email (which has a date/time stamp) within 3 days of receiving your package if there are any missing parts or incorrect items.

Product Exchanges
If you request another item in exchange for returned item, and there is a difference in price, indicate how you wish to pay or be credited the difference (Visa/MasterCard). An exchange is only valid for new items being returned. Please email your request to returns@nexthobbies.com

Damaged Merchandise
If a package has been damaged in shipping, please REFUSE the delivery.
If you have already accepted a package, and then discover that the item was damaged, please email us as soon as possible. Save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise to us yourself as it could affect the claim and keep you from receiving credit for the damaged return. Email us immediately at returns@nexthobbies.com

Defective Merchandise
Inspect your order and items as soon as it arrives. If you discover that an item is defective prior to use, email us returns@nexthobbies.com for return instructions. We may accept returns and exchange the defective items for like replacements. Defects found after the product has been used are covered under the manufacturer's warranty.

Due to the sensitive nature of the items sold on this website, all returns must be on NEW unused items. Defective products are covered by the manufacturer’s warranty. Only the manufacturer can determine if the product is defective or was damaged during use or misuse. The manufacturer does not permit us to handle warranty related issues.

For certain items that we import or manufacture ourselves, we will handle the warranty directly. You’ll know which items those are by looking at your invoice. Any item with a part number or SKU number starting with NXT____ will be warranted directly by NEXT Hobbies.

Lost Shipments
All shipments are tracked with a tracking number. The carrier must acknowledge that the shipment was lost and provide us with a claim number for us to process lost shipment requests. Report lost shipments at support@nexthobbies.com.

NEXT Hobbies reserves the right, to change this Return Policy at any time.