By visiting the Ninosport.com website you agree to the following Terms of Use.

Returns

All sales are final after carrier receives merchandise except when:

1) the customer receives merchandise with manufacturer defects (see Defective Merchandise and RMA Procedures for additional restrictions)

   OR  

2) the customer receives merchandise that does not match the invoice (see Wrong Merchandise Received and RMA Procedures for additional restrictions).

Ninosport will not accept returns in the case that the customer ordered the wrong part, or if the customer changes his/her mind and no longer wants the merchandise.  It is strongly recommended that customers verify that all part numbers match the intended application before placing an order AND that all delivered merchandise part numbers match the invoice before any installation takes place.

Damaged Merchandise - Shipping accidents occur and they are the responsibility of the freight company, not Ninosport.  While the delivery driver is present inspect all items completely for any freight damage.  If you discover any freight damage have the delivery driver note the damage in writing and contact the freight company to file a claim.  The freight company will take the necessary steps to process the claim and reimburse you.  Failure to follow this procedure may prevent the freight company from honoring your claim.  Do not call Ninosport in the event of freight damages as we cannot assist you with your claim and we will not accept any merchandise with freight damage.

Defective Merchandise - All products sold by Ninosport carry a manufacturer warranty against defects in material and workmanship.  In the event you receive defective merchandise, follow the RMA Procedures noted below.  If the RMA Procedures are followed and if the claimed manufacturer defect is verified by Ninosport, an exchange for the same part will be processed and shipping charges incurred by the customer in returning the defective merchandise will be refunded (limited to Ground shipping only).  If an identical part is no longer available to Ninosport, the customer may choose to receive credit towards a similar product, or a full refund.  If Ninosport cannot verify any manufacturer defect, there will be no exchange or refund (for merchandise or shipping) and the merchandise in question will be returned to the customer at the customer's expense.  After 30 days from the invoice date, customer must contact the respective manufacturer for all warranty claims.

Wrong Merchandise Received - In the event that you receive merchandise other than what is on the invoice, follow the RMA Procedures noted below.  If the RMA Procedures are followed and if the order error is verified by Ninosport, an exchange for the correct part will be processed and shipping charges incurred by the customer in returning the merchandise will be refunded (limited to UPS Ground shipping only).  If the correct part is no longer available to Ninosport, the customer may choose to receive credit towards a similar product, or a full refund.  If Ninosport cannot verify any error in the order, there will be no exchange or refund (including merchandise and shipping) and the merchandise in question will be returned to the customer at the customer's expense.  After 30 days from the invoice date, all sales are final.

RMA Procedures - Contact Ninosport by phone to obtain a Return Merchandise Authorization (RMA) number.  All items must be shipped prepaid via UPS Ground to Ninosport no later than 30 days from the invoice date.  The RMA number must be clearly marked on the outside of the package near the customer's address.  All merchandise returned must be 100% complete, in uninstalled condition, contain all packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.  Ninosport will not accept any packages that fail to meet these requirements.

Order Cancellation

 Ninosport reserves the right to cancel any order and fully refund any charges if the merchandise has not been shipped.  Customers may cancel and receive a refund on any unshipped orders.

Prices

Prices are subject to change without notice.  In the event of a price increase, Ninosport will verify the new price with customers that have pending orders before the merchandise is shipped.  In the event that an incorrect price is listed, Ninosport reserves the right to refuse orders and to cancel any orders at the incorrect price even if the payment has already been processed.  Cancelled orders will be refunded.

Shipping

Ninosport does not ship outside the U.S. and its territories.  Free Shipping applies only to destinations within the continental United States and items will be shipped standard ground after funds are secured.  Orders destined for Hawaii, Alaska, and other U.S. territories will be processed manually so shipping charges may be added.  Please call Ninosport to determine shipping costs.  3 Day, 2 Day, and Next Day delivery services are available at an extra charge.  Multiple item orders may be shipped separately and on different days.  A 20% fee will be charged to your account for any merchandise that is refused.  Ninosport will not deliver to P.O. Boxes under any circumstances.

Back Orders

In the event that an order contains an item that is currently unavailable, the customer will be notified as soon as possible.  If the back ordered part is not shipped within three weeks of the invoice date, the customer has the option to receive a full refund or wait for the part to be shipped.

Copyright

All material including text, graphics, and sound files appearing in Ninosport.com is copyrighted by Ninosport or by their respective companies.  None of the material may be copied, distributed, reproduced, downloaded or transmitted without prior written consent from the respective owner.