 |
| Q:If I make a mistake throughout the installation, can I purchase a replacement piece, or package at a discounted rate? |
|
| A:We do offer replacement packages, and pieces if they are needed. We understand accidents happen, and we are always willing to work with our buyers. If replacements are needed, please contact us via email for further assistance. |
| Q:Why should I purchase from you, and not a competitor? |
|
| A:Here at NuSolis we take pride in offering outstanding customer service. We carefully prepare all packages, and have checking stations to ensure accurate shipments. We respond to emails within 1 business day, and ship all merchandise within 1-2. We are an honest company, and always make our customers satisfaction our number one priority. |
| Q:Do you ship internationally? |
|
| A:Yes we do ship to all internationally with USPS. The shipping rate is listed wtihin each listing. Please understand all items ship within 1-2 business days, and most international customers receive their merchandise within 15 days. Delays within customs is completely out of both of our control, and we appreciate your understanding on this issue. |
| Q:What is your return policy? |
|
| A:All of our items are final sale due to each package being custom made at the time of purchase. Once this product ships to you it cannot be returned for a refund or exchange. |
| Q:Do you combine shipping? |
|
| A:We do not combine shipping and handling as all of our prices are at rock bottom. Please understand that some items may be shipped together for your convenience. |
| Q:Is this product Car Wash safe? |
|
| A:Once your clear bra has been installed successfully and is fully dry it is safe to go through a car wash. Remember that the kit is not permanent and may come off if you over wash your vehicle. |
| Q:How hard is this product to install? |
|
| A:It is not difficult to install this product. Have patience, use plenty of solution, and make sure to start squeegeeing from the center and work out. We also sell an installation dvd which will show you how to properly install this product. The DVD can be sold separately or with our installational kit. |
| Q:Does this product have a Warranty or Guarantee? |
|
| A:The clear bra product will come with a one year warranty. If you find that the film has not met our standards we will replace the film if shipping is paid for. The window tint film comes with a lifetime replacement warranty if shipping is paid for. Documents, Pictures, and Proof of Purchase needed under all circumstances. |
| Q:What is available for my specific vehicle? |
|
| A:Our ebay store home page and store search will help you understand what we have available for your vehicle. By typing in your make, model and year vheicle you will bring up all available items. |
| Q:You do not carry the precut package for my vehicle, do I have any options? |
|
| A:If we do not carry the precut product you are looking for within our ebay store you may be interested in the uncut material. We sell the uncut film within our ebay store www.nusolis.com |
| Q:Is this guaranteed to be a perfect fit? |
|
| A:All of our products are designed to fit the vehicle in the auctions title perfectly. Please keep in mind that any special editions, or limited editions can alter the way our product fits your vehicle. If you do not have the base model, or you can not find an auction for your specific vehicle, please email us so we can assist you further. |
| Q:My package hasn't arrived, should I be worried? |
|
| A:All our packages get sent out within 1-2 business days of payments being posted. We ship with an automatic USPS system which does have a delivery confirmation number. Your packages information is sent to you via email. In the event where the package is taking too long or you might feel the package is lost please contact us. |
| Q:I just got done installing my clear bra and there is a haze under it. Will this go away? |
|
| A:The reason there is a "milky" residue or haze under the product is because the solution wasn't completely squeegeed out. It could also be that heat wasn't added to your vehicle at the time of installation. Please place your vehicle in the sunlight and your clear bra will soon be invisible! |
| Q:What is your feedback policy? |
|
| A:Feedback is left for our buyers as soon a their payment is received. If you find feedback was not left for you after your payment, please contact us and we will leave feedback for you. |
| Q:My product arrived damaged. How do I proceed? |
|
| A:If your package arrives to you in damaged condition we will work with you. We may need pictures of the damaged item before sending out your new replacement. Please contact us at nusolis23@aol.com for further assistance. |
) 
