If within 30 days of purchase of any NutraBio.com supplement you are not 100% satisfied you can return your purchase for a full product refund. This 30-day return policy applies to unopened, undamaged items outlined under the guidelines below.
Try it First Guarantee:
We want you to be 100% satisfied without taking any risk so we offer a full 30-day satisfaction guarantee on open items that meet the following criteria: The item must be the smallest size or quantity item that is available for that particular product and the item must be returned to us within 30 days. This gives you the opportunity to try the product, risk free for a few weeks.*
*Bulk Products: The 30-day "Try it First Guarantee" applies only to the smallest size or quantity we offer of any particular item. We do not accept returns of "opened" bulk items such as bulk 5, 15 and 50 pound items, or any size. Sizes vary for each product so lease call first if you have questions regarding this guarantee. Our specially trained staff of customer service representatives are available via our toll-free number (888) NUTRABIO (688-7224) or by email at firstname.lastname@example.org.
Quality Guaranteed: NutraBio.com guarantees the potency and quality of our supplements. If a supplement you purchase does not meet your personal quality standards you may return it for a full refund within 30 days of purchase.
RETURNS: Any item you wish to return must be received back to our warehouse within 30 days of receipt of the product. The item must be returned at the customers expense, and must be unopened and undamaged for a credit (less shipping & handling) to be issued. Please email us for an RMA number prior to returning any merchandise (please include your order number and the item description in your email). A valid RMA number must be included on the shipping label or we will refuse the package. After 30 days past the date of receipt of your order, no returns are accepted. Full credit for the returned item will be issued for unopened and undamaged merchandise within 10 business days of our receipt of the returned package. Credit will not be issued for any opened or damaged merchandise except for items covered under our “Try it First Guarantee”. Any and all shipping costs cannot be refunded. We recommend that you pack the item carefully and insure the package, as any items lost or damaged in shipping cannot be refunded. If you elect to use USPS for your return, the package must have Delivery Confirmation, or we cannot guarantee that your item will be credited.
CANCELLATIONS: If you wish to cancel an order, you will need to either email us, or call us at (888) 688-7224. We will make every attempt to stop your order. However, if your order has already been shipped, you will have to return the package (see return policy listed below). Any order that is cancelled after it leaves our facility will be considered a return, and all policies listed apply.
DAMAGED ITEMS: Merchandise damaged during shipment must be reported to NutraBio.com within 5 days of receipt. Please email us to notify us of any damaged items (please include your order number and the item description in your email). We will then contact the shipping company for the retrieval of the damaged item(s), and either send you a replacement order, or issue you a credit for the cost of any of the merchandise that is confirmed to be damaged. If your item(s) are being credited, a full credit for the damaged item(s) will be issued within 10 business days of our receipt of the returned package.
ERRORS: We make every attempt to send you what you order. In the rare occasion that you receive an item(s) other than what you ordered, DO NOT open the item(s) or you will void your right to return it. Merchandise sent to a customer in error must be reported within 5 days of receipt. We will then work with you to resolve the situation (refund, replacement, etc.) Please email us for an RMA number prior to returning any merchandise (please include your order number and the item description in your email). A valid RMA number must be included on the shipping label, or we will refuse the package. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt or the returned package.
Privacy & Security Guarantied: NutraBio.com guarantees you a safe, secure online shopping experience. You will never have to worry about safety. Your privacy and protection are our top priorities. We utilize state-of-the-art Secure Socket Layer (SSL) 128-bit encryption on our website and we never sell or give you personal information to anyone. .
To Process a Return: Simply call us at 888-NUTRABIO (688-7224) or email us at email@example.com and ask for a returns authorization (RA) number. *Shipping and handling are non-refundable, and we cannot reimburse postage for returning products. We recommend sending packages UPS Ground or insured Parcel post to insure proper delivery.
Why buy your supplements from NutraBio?
- Save up to 80% with factory direct, below wholesale prices: Since we manufacture all of our products we save you money by skipping the distributors in the middle and passing the savings on to you. You get your supplements at wholesale price and more importantly they are freshly manufactured every time.
- Since 1996, We've built Long-Lasting Relationships with our Customers: We guarantee our supplements to be the freshest and purest available - no closeout or expired products like many online venders sell. We own out own FDA inspected cGMP manufacturing facility which guarantees that you're getting the highest quality products.
- Items In Stock & Ship Immediately: We ship same day if orders are in by 2:00 EST. Weekend and holiday orders ship the next open business day.
- Call us toll free if you have any questions or need to track your Ebay order 1-888-NUTRABIO (888-688-7224)