NOTE: Additional information regarding these, and other, questions can be found on our support site.
Orders/Purchases/Payments/Cancellations
Q:
How and where can I order from?
A:
We sell product via our own online store as well as through Ebay, the Amazon.com Marketplace program as a 5-star seller and,
as a highly rated seller on Half.com. Customers can order from us
via any of these sites.
Q:
How can I pay for my purchase?
A:
We accept all major credit cards and PayPal for purchases via our online store and via Ebay.
If you are ordering from us via Amazon.com or Half.com, those
sites accept all major credit cards and may accept gift
certificates. Since those sites charge you for purchases and then
submit payment to us, you can pay by any method that they accept.
Please review the available payment options on those sites for
complete information.
Q:
I placed an order. Can I cancel it?
A:
If your order has not yet processed for shipment, you can cancel it –
regardless of which site you purchased it on (oddbanana.com,
amazon.com, ebay.com). HOWEVER, orders are generally
processed by our system for shipment within an hour of when the order
is placed. Once our system processes that order (i.e. forwards it to
our fulfillment center for shipment), it is too late to cancel the
order – even if the order has not yet actually shipped. This
is because we ship from many centers and we can not stop an order
once it has been routed to one of these centers for fulfillment.
Returns
Q:
Can I return my product?
A:
You can return your product. Please email orders@oddbanana.com
to receive a RETURN AUTHORIZATION (which must be included with your
return for your return to be correctly processed). Products can ONLY
be returned in UNOPENED & UNUSED condition. All returns must be made within 30 days of delivery. Shipping charges can not be refunded. Restocking fee(s) may apply. Damaged, defective and misshipped items can be returned for replacement, only.
Shipping/Tracking
Q:
How will my item be shipped?
A:
If you order via Amazon or Ebay, we generally only offer U.S. Postal Service Media Mail, although select products may be eligible for Priority Mail service.
Q:
How long will it be after I order before my order ships?
A:
We generally ship orders within 2 business days of when we process
the order. In the event that we discover the product is damaged or
unmerchandisable or if we recognize that the inventory may be
otherwise unavailable, we will not ship within 2 business days and
will contact you to make arrangements for either a refund,
reshipment, backorder or other applicable action.
Q:
Will I be able to track my shipment?
A:
We use trackable methods of shipment. In the case of U.S. Postal
Service shipments, this is in the form of a delivery confirmation
number (which is different than a tracking number in that it may not
provide full en route details regarding an item’s shipping
location). Generally, within 1 business day of our shipping your
order, we email you the tracking/delivery confirmation number. Please
NOTE: USPS can take 24-48 hours, and sometimes longer, to update
the delivery status information for delivery confirmation numbers.
Please remember that these are "delivery confirmation" numbers and
not "tracking" numbers and, as such, USPS does not always
provide en route status.
Q:
What if I didn’t receive a tracking/delivery confirmation
email?
A:
Often, our emails are intercepted, deleted and/or otherwise caused to
not arrive to you. This occurs because some ISPs (Internet Service
Providers, including AOL, NetZero, MSN, Earthlink, Yahoo, Hotmail,
and others) employ SPAM (junk e-mail) filters to minimize the amount
of junk e-mail you receive. Because we are a high-volume merchant
(we sell a lot of products), we also send a large volume of email
(shipping confirmation, order confirmation, customer service replies,
etc.). We are also, therefore, often “filtered” by these
ISPs and, sometimes by SPAM filters or “rules” you may
use on your email client software.
Q:
What if I haven't received my package yet?
A:
Media Mail can take up to 21 business days to arrive after we ship it.
If your item shipped to Alaska or Hawaii, delivery (via Media Mail) can
take up to 6 weeks (USPS treats these shipments like "international"
shipments. Orders travel by surface ship to Hawaii and truck to Alaska).
Priority Mail should generally be in your hands within 7 business days.
USPS is, unfortunately, not very easy to work with in the event that your
item is lost or damaged en route. We really have no way to effectively
file a claim with USPS that will likely yield the recovery of your item.
If your item was shipped via Media Mail and it has not arrived within 30
days, please let us know. It is very likely that it has been returned to
us and, if it has, we will be happy to make arrangements with you to have
it reshipped. Please be aware, however, that such reshipments may require
that additional postage and/or handling be paid. If your item has shipped
and you've received a delivery confirmation number from us via email but
you have not received your package and it has been over 30 days, please
check the delivery status of your item at: USPS.com and check with
your local mail carrier, as they can best help locate your package once
it has reached your local mail center.
UPS or FedEx Ground service should arrive within 5-7 business
days and the "expedited" services should arrive within the appropriate time
(i.e. overnight, 2-day, 3-day) from our shipping date. UPS and FedEx are
fully trackable shipping methods and are relatively easy to work with in
the unlikely event that they have lost or damaged your item.
Q:
What if the tracking information shows that the package has been delivered?
A:
Packages are occasionally left with neighbors, a building manager,
or are placed somewhere relatively safe such as your porch, garage,
or even behind bushes. Please, first, check with your neighbors and
other family members and around the perimeter of your home. If you
still can not locate the package, please contact your local mail carrier
(or UPS/FedEx driver -- in the case of delivery by one of these carriers).
That local carrier will be the one with the knowledge of where, how and to
whom the package was delivered and will be the fastest path to locating your
item.
Q:
What if the tracking information shows that the package is being returned?
A:
Upon receipt of your package (returned by the carrier), we will contact you
to make arrangements to have the item reshipped. Those arrangements will include
verifying the shipping information and, in most cases, an additional charge for
re-shipping the item.
Privacy
Q:
What is OddBanana’s policy with respect to the privacy of
information it collects from its users?
A:
We do not sell or rent our customer lists to 3rd party marketers. We will only contact you, from time to time, to
notify you of special offers from OddBanana or our related organizations.
Terms
& Conditions
Q:
What are OddBanana’s terms and conditions with respect to
the use of its service(s)?
A:
You can review our complete and updated Terms and Conditions by
clicking here. We recommend that you review
our Terms and Conditions frequently to make sure you are aware of any
changes/updates that may be made to the Terms and Conditions from
time to time.
Contacting
Q:
How do I contact OddBanana?
A:
Contacting us is easy. Simply email our customer service team at: orders@oddbanana.com.
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