Shipping Policy / Return Policy
To ensure customer satisfaction and low prices, shipping is included on all of our items on the site that are shipped within the Continental United States. At this time, we do not ship internationally. As part of our commitment to customer satisfaction, if there are any problems such as a mistaken or damaged item, the customer will receive a replacement for no extra cost. If for any reason the customer is unhappy or unsatisfied with their purchase, they are free to return it within 30 days for a full refund, minus the shipping costs. Please note that some of the following charges do apply for returned orders:
- Depending on order type and size, a 15% restocking fee may apply
- For all orders sent back, other than damaged orders, the customer must pay for both the send and return shipping.
- All orders must be returned within 30 days
- Customers who are returning an undamaged good will receive a credit for their returned item once it has been received, and is deemed to be intact
Upon receiving Your Shipment
Upon the arrival of your shipment, whether it was shipped small package or by truck, please take the time to inspect your item to make sure that it was not damaged during transit. The inability to note a damaged product may result in automatic forfeit of the ability to return the item, or have the item covered under shipping insurance. If the item appears damaged please have the driver make note of it, if it looks damaged beyond use please refuse the shipment.
Warranty Information
Upon the arrival of your product please check to see if there is warranty information included. Note, not all items come with warranty information. If there is warranty information available please fill it out at your earliest convenience so that if there is a problem with your item it will be covered under the insurance that is available. If you do not see warranty information please feel free to check the manufacturer’s website to see if any warranty forms are available via their website. Not all manufacturers offer a warranty program.
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