Q: Do you combine shipping?
A: Yes, we gladly combine shipping. Please contact us if you wish to purchase more than one item.

Q: What methods of payment do you accept?
A: We accept Paypal, major credit cards.

Q: Do you ship to gift recipients?
A: Yes, we can ship directly to your gift recipient. No invoice will be enclosed with the order. Just provide us with the full name and address of the receiver at check out.

Q: How long does it take to process and ship the order?
A: It takes 24-48 hours for your order to be shipped. Once the order is shipped you will receive an e-mail with the delivery confirmation. We ship everyday except for Sundays and holidays.

Q: Do you ship outside the USA?
A: We are sorry, we only ship within the USA. Please e-mail us for exceptions/approval before placing a bid.

Q: Do you ship to unconfirmed addresses?
A: No, we only ship to confirmed addresses. Please confirm your address in Paypal, before making a payment. We refund all payments made from unconfirmed addresses. The buyer then has to re-send the payment after confirming their address in Paypal.

Q: Do you size canes?
A: Yes, we size canes free of charge. Just e-mail us with the size needed, before or after purchasing the cane with the item #.

Q: How do I know what length my cane should be?
A: When a cane is to be used as a mobility aid, it is very important to have the cane properly sized by a professional. If the user does not have a therapist and needs to size it on their own, please refer to the following:
Remove the rubber tip from the cane. If it is tight, a spray of WD-40 may loosen it; twist the tip off rather than pulling it. It will take two people to "fit/measure" a cane. The cane user should be wearing his/her regular walking shoes and standing upright like they normally do (do not stretch). Their arms should hang at their side with a normal bend at the elbow. The friend/helper should place the cane with the handle on the ground on the side the person who will be using the cane. Mark the cane shaft where it touches the middle crease of the user's wrist. The cane should then be cut using a sharp saw (manual or electric with a fine blade). The rubber tip should then be re-attached. Never use a walking cane without a rubber tip to avoid slipping when walking on regular surfaces/floors. A pointed metal Ice tip ferulle should be installed at the bottom of the walking cane when walking on snow/ice or soft squishy ground for stability.

Q: What is your return policy?
A: If for any reason you are not happy with your purchase package may be returned within 3 days of receiving it at the buyers’ expense. Full purchase price will be refunded upon receiving all the items in unused condition. Shipping however, is not refundable.

Q: What is your feedback policy?
A: We only leave positive feedback unless neutral or negative feedback is received, first. Please contact us if for any reason you are not satisfied with your purchase. Our goal is customer satisfaction.

DISCLAIMER
We are not responsible for any personal injury or property damage caused by the use of our products. We only sell products manufactured by other companies and have not conducted a safety test/study of any kind. Feel free to ask any questions before placing a bid or purchasing any of our products.

 Thank you for visiting One Queen's Treasures

                We Help You Walk In Style