|Q:How do I cancel an order if I already made the payment?|
|A:You can create a helpdesk ticket within 24 hours from your order, and indicate that you would like to cancel in the title. http://www.btecanada.com/helpdesk
Ebay User ID: your ebay id
Item Number: the item number of your purchase.
We can only assure order cancellation if notice received within 12 hours, weekends excluded.|
|Q:The eBay shipping calculator can not calculate the shipping to my location.|
|A:Due to technical reason, occasionally the shipping charge can not be calculate, please contact us for a shipping quote if it's the case.|
|Q:Oops, your item description is wrong or mis-leding.|
|A:Please do contact us if you found such errors, we will get it fixed right way.|
|Q:How do I pay if I want to pickup my order in your warehouse.|
|A:We require payment by Cash/Debit for local pickup. Paypal Payment won't be accepted due to security reason.|
|Q:Can I pay for my purchase without using paypal?|
|A:Yes, we accept payment via Visa/Master Card, Email Money Transfer/Hyper Wallet.
1. For pay with credit card please call us at 905-480-0618.
2. For email money transfer/Hyper Wallet, please send your payment to firstname.lastname@example.org
3. For security reason, we won't be able to accept credit card from International Buyers (outside US & Canada)|
|Q:How do I cancel my order if I haven't make payment yet?|
|A:If you haven't make payment then please just wait ebay's notice for unpaid item (normally within 7 days from the transaction date).
Once you see the notice you please reply to is to confirm the cancellation.
Further issue you can contact us (within 24 hours) by open the ticket at:
|Q:How do I return the item I purchased.|
|A:You must get Return Authorization first before return the item, please use the following helpdesk to start your request:
|Q:What is your return policy?|
|A:Please refer to ebay listing page for full return policy.|
|Q:Do you combine shipping?|
|A:All orders are eligible for combine shipping will have the shipping cost automatically calculated according to the shipping weight when you use eBay checkout. If you found your items are not combined it means they are not eligible for combing shipping.|
|Q:When can I expect my order to arrive?|
|A:All shipments will be processed in the payment receiving sequence. Our handling time is 1~3 business days depending on workload. Once the order shipped please use the tracking number we provided to track the shipment progress. Please refer the corresponding shipper website for transit time.|
|Q:Do you have tracking number for my order?|
|A:The tracking number will be automated to your email box when the shipment processed. (your paypal or eBay registered email address). Please wait 2~3 business days before you call or email us for status of your order.|
|Q:How much is the Shipping and Handling Charge?|
|A:Please use the eBay shipping calculator to get the shipping quote.|
|Q:Do you take paypal when ship internationally?|
|A:We can ship most our products to to most countries by "International Express Mail", please use the shipping calculator located on the bottom of the listing to get the shipping quote. Please email us if you can't figure out the shipping cost.|
|Q:Can you mark the item as gift or lower value when send to my country so I don't have to pay tax or less tax?|
|A:Sorry we can not. We must provide accurate information when export our items to international locations (other than US & Canada),|