Why Shop With One Stop Fan Shop?
SELECTION, CUSTOMER SERVICE, VALUE. ALL FROM A COMPANY THAT CARES.

We offer the best selection, value, and customer service combination online with our corporate based right here in the United States of America. As the size of our selection has grown the size of our company has maintained a small company feel. We take pride in making sure your needs are met. We will not outsource our customer service to another country like so many other websites. When you speak with us you can be sure you are speaking to someone directly in our main office who will take good care of you. We have email support to resolve any questions with a guaranteed 24-hour response time Monday-Friday 8am-4pm EST.

What Do We Sell?
We only sell the highest quality officially licensed sports merchandise. We have the most unique and thorough catalog online, and are constantly adding new products in an ongoing effort to provide you with the ultimate sports superstore.

Who Are We?
We are a privately owned business loacted in Buford, Georgia where one of our 60+ fulfillment centers within the United States is located. We are dedicated to providing our customers with the largest selection of team sports merchandise available on-line. We started out several years ago with a small inventory and a big dream. Today we pride ourselves on providing you with the same small company service that we have always offered. We will never be too big to take care of your needs.

Customer Satisfaction
We are only in business because of you. It is our mission to provide you with the largest selection of products and the best customer service online.

PAYMENT

Payment is due within 10 days of checkout. After this time-frame any unpaid invoices will be forfeited and a non-payer report will be filed with eBay to recover the fees.

Shipping

Once payment is received your order will be PROCESSED for shipment the following business day. Please refer to the shipping info box under the item in question for specific shipping time. If you are purchasing multiple items please allow the specified time for each different item to arrive. We do ship from multiple locations so it is possible that your orders could arrive at different times. We will send you a tracking or delivery confirmation number. However, your order might arrive before this email is generated. Please allow the specified delivery time before contacting customer support. We only ship to the 48 Continental States. Please refer to the shipping info box to determine if a particular item can be shipped to a PO Box or an APO address as every item is different. Sorry, but we cannot expedite shipment at this time.

Returns, Exchanges, Damaged Goods:

We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied, please contact our customer service team for a 24 hour response time Monday-Friday 8am-4pm EST. We take pride within our customer service team, so please express any concerns or comments you might have while shopping with us at OneStopFanShop, Inc.

Upon Arrival:
When you receive your package(s) please inspect it carefully, as well as the items included. It is typical for shipping boxes / bags to incur some wear during transit. If you believe you have received a damaged or defective product, please contact our customer service team regarding the issue.

Damaged Items Upon Arrival (All Items):
We take full responsibility of any item(s) that arrive to your location damaged or defective. Please do not return, discard, or use the item prior to contacting our customer service team for a 24 hour response time Monday-Friday 8am-4pm EST.

Clothing Exchanged / Different Size:
We accept clothing for exchange for sizing issues. Items must be returned with tags, labels, and in original condition. Original condition means that the item should be stored in a smoke-free environment, should not be worn, and should not be subjected to any other type of condition that might make the item seem used. Upon receipt of the returned merchandise (and appropriate tags, receipts, etc.), the requested size change will be shipped to appropriate location. If the size requested has been discontinued or sold out, a full refund will be given for the purchase price of the item(s). Please print shipping label prior to returning.

Clothing Returns / No Exchanges:
We accept returns on clothing for a full refund of the item(s) purchase price. Item(s) must be returned with tags, labels, and in original condition. Original condition means that the item should be stored in a smoke-free environment, should not be worn, and should not be subjected to any other type of condition that might make the item seem used. Upon receipt of the returned merchandise (and appropriate tags, receipts, etc.), a full refund will be given for the item(s) purchase price. Any shipping charges incurred will not be refunded. We will credit the account originally charged within 10 business days. Please print shipping label prior to returning.

Non-Clothing Items:
We accept returns for any reason. Prior to returning the item(s) for a exchange or refund you must contact our customer service team for a 24 hour response time Monday-Friday 8am-4pm EST. OneStopFanShop, Inc ships from numerous warehouses throughout the United States. Based off the item(s) you purchased, the return procedures vary by location. A restock fee may apply for made to order items not being exchanged. Our customer service team will give you details upon receipt of your return request.

FAQ

What is your return policy?
My item arrived damaged. What do I do?
Can I exchange my item for a different size?
Where is my order?
Why hasn?t customer support answered my question?
How do I contact customer support?
How long will it take to get my item?
How much is shipping?
Do you combine shipping on multiple orders?
How do I combine my invoice?
Do you ship Internationally?
Can I expedite shipment?
Can I return/exchange my purchase?
How do I pay?
What if I do not have a PayPal account?
Is your checkout secure?
Can I pay by credit card?
Why can?t I find my team/item?
Does my purchase include a warranty?

What is your return policy?
We want you to be happy. CLICK HERE for our return policy

My item arrived damaged. What do I do?
CLICK HERE to find out how to replace a damaged item.

Can I exchange my item for a different size?
CLICK HERE to find out how to exchange a product.

Where is my order?
Please refer to the specific listing you purchased to determine the appropriate shipping time. If this time has not elapsed please wait for your product. If this time has elapsed please contact customer service directly at ebay@onestopfanshop.com. We suggest you use your regular email system to ensure you receive our replies.

Why hasn't customer support answered my question?
We answer all questions within 1 business day. If you have not received an answer please send the question through an actual email account and not ebay's system. If you still do not receive an answer please check your spam and remove all filters. Our system sends out an automated reply to every email/question. If you are not receiving this automated reply then your system is filtering out our replies.

How do I contact customer support?
We can be reached by email at ebay@onestopfanshop.com

How long will it take to get my item?
Please refer to the specific item to determine shipping time. This can be found in the shipping info box under the item description.

How much is shipping?
Please refer to each item for shipping details.

Do you combine shipping on multiple orders?
We do combine shipping. Please refer to each item for more details.

How do I combine my invoice?
We will combine it for you. Please do not pay until it has been combined.

Do you ship Internationally?
No. We only ship to the 48 continental states.

Can I expedite shipment?
We cannot expedite shipment at this time. We are looking into this as a future option.

Can I return/exchange my purchase?
Yes. We do allow returns and exchanges. Please see the return policy above.

How do I pay?
eBay will send you instructions once you agree to purchase.

What if I do not have a PayPal account?
eBay will send you a link explain all options.

Is your checkout secure?
Yes. eBay has a secure checkout.

Can I pay by credit card?
Yes. You can use your credit card and process it through eBay's secrue checkout. Just follow the instructions as you are checking out.

Why can't I find my team/item?
Our inventory changes constantly. If we do not have an item today please check back periodically.

Does my purchase include a warranty?
If the manufacturer provides a warranty for a product it will be included in the package. We do replace or refund items that arrive damaged.