PAYMENT

We accept the following payment methods: PayPal, major Credit-Card (Visa, Master Card, American Express, Discover). Payment is due within 10 days of checkout. After this time-frame any unpaid invoices will be forfeited and a non-payer report will be filed with eBay to recover the fees.

Shipping

Once payment is received your order will be PROCESSED for shipment the following business day. Please refer to the shipping info box under the item in question for specific shipping time. If you are purchasing multiple items please allow the specified time for each different item to arrive. We do ship from multiple locations so it is possible that your orders could arrive at different times. We will send you a tracking or delivery confirmation number. However, your order might arrive before this email is generated. Please allow the specified delivery time before contacting customer support. We only ship to the 48 Continental States. Please refer to the shipping info box to determine if a particular item can be shipped to a PO Box or an APO address as every item is different. Sorry, but we cannot expedite shipment at this time.

Return Policy / Damaged Goods

RETURN POLICY (undamaged goods)
We want you to be happy with your purchase. If for any reason you are not satisfied you may return the item for a refund of the purchase price. (A restocking fee of 15% will be applied if item is not exchanged). Items must be returned with tags, labels and receipts intact, and in original condition. Original condition means that the item should be stored in a smoke-free environment, should not be worn, and should not be subjected to any other type of condition that might make the item seem used. Upon receipt of the returned merchandise (and appropriate tags, receipts, etc.), we will credit the account originally charged within 10 business days. Any shipping charges incurred will not be refunded. If you are exchanging an item please indicate so on the return form (below) and include $4.99 for shipping.

• Click here and print a return label to include with your returning merchandise.
• Please send the item you wish to return and including all tags and receipts.
• Make sure to print out and fill in the return form. It is very important that you include your order number and contact information.
• We suggest that you use UPS or USPS Priority Mail for your return and use delivery confirmation. Keep the delivery/tracking number from the package you are returning to ensure that it has been delivered.
• Send all undamaged returns to the following address:
One Stop Fan Shop-Returns
4979 Bristol Industrial Way, Suite 200
Buford, GA 30518

DAMAGED/DEFECTIVE PRODUCTS/INCORRECT ORDER DELIVERY

When you receive your package(s) please inspect it and the contents carefully. It is typical for shipping boxes to endure some wear during transit. If you believe you have received a damaged or defective product, please email us regarding the product. If you open your package and have received the wrong item please email us. It is very important that you contact our Customer Service Department before returning any damaged or incorrect products. We will provide you with a prepaid return shipping label and other information that will make the return process as easy and efficient as possible.

FAQ

What is your return policy?
My item arrived damaged. What do I do?
Can I exchange my item for a different size?
Where is my order?
Why hasn?t customer support answered my question?
How do I contact customer support?
How long will it take to get my item?
How much is shipping?
Do you combine shipping on multiple orders?
How do I combine my invoice?
Do you ship Internationally?
Can I expedite shipment?
Can I return/exchange my purchase?
How do I pay?
What if I do not have a PayPal account?
Is your checkout secure?
Can I pay by credit card?
Why can?t I find my team/item?
Does my purchase include a warranty?

What is your return policy?
We want you to be happy. CLICK HERE for our return policy

My item arrived damaged. What do I do?
CLICK HERE to find out how to replace a damaged item.

Can I exchange my item for a different size?
CLICK HERE to find out how to exchange a product.

Where is my order?
Please refer to the specific listing you purchased to determine the appropriate shipping time. If this time has not elapsed please wait for your product. If this time has elapsed please contact customer service directly at ebay@onestopfanshop.com. We suggest you use your regular email system to ensure you receive our replies.

Why hasn't customer support answered my question?
We answer all questions within 2 business day. If you have not received an answer please send the question through an actual email account and not ebay's system. If you still do not receive an answer please check your spam and remove all filters. Our system sends out an automated reply to every email/question. If you are not receiving this automated reply then your system is filtering out our replies.

How do I contact customer support?
We can be reached by email at ebay@onestopfanshop.com

How long will it take to get my item?
Please refer to the specific item to determine shipping time. This can be found in the shipping info box under the item description.

How much is shipping?
All items on eBay ship for free.

Do you combine shipping on multiple orders?
We do not combine shipping. We offer a low flat rate shipping of $0.00 per item, and very competitive pricing on all our items.

How do I combine my invoice?
We will combine it for you. Please do not pay until it has been combined.

Do you ship Internationally?
No. We only ship to the 48 continental states.

Can I expedite shipment?
We cannot expedite shipment at this time. We are looking into this as a future option.

Can I return/exchange my purchase?
Yes. We do allow returns and exchanges. Please see the return policy above.

How do I pay?
We will send you an invoice by email. We accept PayPal, Credit Cards.

What if I do not have a PayPal account?
You can pay with credit card through our secure checkout. A link will be sent to your email address.

Is your checkout secure?
Yes. Our checkout is secured through Authorize.net. It is also protected from fraud by Verisign.

Can I pay by credit card?
Yes. You can use your credit card and process it through Verisign's secrue checkout. Just follow the instructions as you are checking out.

Why can't I find my team/item?
Our inventory changes constantly. If we do not have an item today please check back periodically.

Does my purchase include a warranty?
If the manufacturer provides a warranty for a product it will be included in the package. We do replace or refund items that arrive damaged.