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Buyers are responsible to notify us via email of any product defects or incomplete shipments immediately upon receipt of the goods.
Buyers may return products for refund or replacement within 14 days of the order date.
- If the return is a result of our error (you received an incorrect item), the item must be returned in new and unopened condition with all original contents & Original invoice or receipt.
- If the product shipped is the correct product and it was found in proper condition upon arrival, still you are welcome to return the product. However, requesting a credit for your order will be subject to a 15-30% restocking fee and shipping costs will not be reimbursed.
- If the product shipped is the correct product and it was found damaged in shipping upon arrival, We DOES NOT HAVE ANY RESPONSIBILITY for DAMAGED or LOST items in shipping unless buyer has insurance.
If you are returning a product, Please Contact return@ood786.com with the Order Number, reason for return, and if it is a replacement or a credit.
A Return Authorization number with return instructions will be sent out to you via e-mail.
Please allow 15 Business (M-F) Days to process your credit from the day the warehouse receives products back into inventory.
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