Customer ServiceWe've Got Crazy Customer Service!
Our crew at OnlyFactoryDirect have extensive audio and retail backgrounds. Therefore, we understand the meaning of Customer Service. Over 99% of the time we ship, our customers receive their orders and are thrilled!! However, if you're not thrilled, contact us and we'll figure out a way to make you happy!!! Unlike other eBay sellers, we are available 24/7, for questions, inquiries or anything else (audio related). We have well over 21,000 satisfied customers to prove it.
Please feel free to contact us via email with any general product information, pricing or billing questions. Please specify the product model you are interested in and/or the eBay auction number. Email questions to: customerservice@onlyfactorydirect.com
For technical questions contact our Tech Department at: techsupport@onlyfactorydirect.com
We are available by e-mail 24 hours a day, 7 days a week. E-mailed questions will be answered within hours, in most cases we will email you back within minutes. You may also contact us via telephone at (800) 910-3575. Our business hours are 7:00am until 5:00pm PST Monday through Friday. We often experience a heavy call volume, so please leave a message so we can return your call.
If you have specific instructions or changes to your order please do not leave a note on your payment, email us directly at: customerservice@onlyfactorydirect.com.
Call OFD Toll Free at
1-800-910-3575 |
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