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Shipping Information



USA Buyers
The US shipping price listed applies to the continental 48 states only and includes all handling charges and insurance. Sorry we do not ship outside of the main 48 US states. Payments received before 5pm EST on standard business days will ship out on that day. Any payments received after 5pm EST on Friday will ship the following Monday. Items are shipped via UPS; a tracking number will be sent to your email as soon as the items leave our warehouse. State law requires us to charge sales tax to California residents. We ship to physical addresses only via UPS (No PO Boxes, APO or AFO addresses). If the provided address is incorrect or deemed undeliverable by UPS, the buyer will be responsible for any additional fees to deliver the order.



Canada Buyers
The shipping rates for Canada apply to the southern provinces of British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and Quebec only and are listed separately in this eBay auction. Sorry we do not ship outside of the provinces listed above. All duty, GST and brokerage fees are included in the Canadian shipping cost. You will not have to pay any additional fees. We have had problems with lost and damaged products shipping with all other carriers including USPS. We only ship UPS. Please attach your phone number with your payment so that UPS can contact you if necessary. Payments received before 5pm EST on standard business days will ship out on that day. We ship to physical addresses only via UPS (No PO Boxes, APO or AFO addresses). If the provided address is incorrect or deemed undeliverable by UPS, the buyer will be responsible for any additional fees to deliver the order. Any payments received after 5pm EST on Friday will ship the following Monday. Items are shipped via UPS; a tracking number will be sent to your email as soon as the items leave our warehouse. For our Canadian customers we offer $5.00 off the shipping cost on every auction after the first.

Shipping and Handling Charge for Canada
Please understand that the shipping and handling charges do not apply to shipping cost alone. The insurance, packaging, handling and processing are also included in that charge. In addition we put all of our products through an extensive five point inspection before shipping. We keep these charges as low as possible, please remember all the processes you do not see that OnlyFactoryDirect does to insure that you get your high quality products safely.



Order Arrival Times
We ship via UPS Ground. Buyers in PST (Pacific Standard Time Zone) can expect their order in 2-3 business days, MST & CST in 3-5 business days and EST in 4-6 business days. Canadian buyers in 7-8 business days, depending on customs clearance. Understand that weekends and major US holidays are not considered shipping days. in some rare cases extreme weather may delay shipments.

We ship to the address provided on the buyer's payment. If the provided address is incorrect or deemed undeliverable by UPS, the buyer will be responsible for any additional fees to deliver the order.



Shipping Damage
For items damaged in transit by UPS, OFD must be contacted within 3 business days from date of customer receipt of item. If full replacement is deemed necessary by OFD, a UPS call tag will be issued at OFD's expense. UPS will make 3 attempts to pick up over 3 consecutive days. If buyer fails to have product available for pick-up expense of return will then fall upon buyer.

For items lost in transit by UPS, please contact OFD and allow 5 business days for a UPS trace to be completed.