~24/7 via ask seller question button in every listing or via e-mail at email@example.com. We usually reply instantly, but sometimes need a few hours depending on volume and time of day (please keep in mind the time difference).
~We used manufacturer recommended conversion chart when converting from size on the sole of the shoes to US and UK sizing. Please do not judge by number alone. Most shoes run small. Please check before bidding if you are not sure.
~Not all shoe boxes have dust bags. If you let us know at check out, we will make sure that you get one.
~All packages get shipped in a protective outer box. There will be some stuffing and adequate amount of tape. We will take greatest care possible of your package.
~Customs duty is charged by local governments of some countries and those are buyer's responsibility.
~Most of our shoes are sold at a great discount from it's original retail. Even though they are new, they have been most likely previously tried on. There may be minor scratches on the sole from that. Those are not considered damage and will not be disclosed in a listing. We will do our best to disclose any flaws, scratches, marks if any.
~If you did not find an answer to your question in the auction, please click on ask seller question link. You will see most frequently asked Q and A. If you still have questions- we are here to help you. Do not hesitate to ask us questions and happy bidding!