- Who we are
is one of the world's leading online retailers, operating targeted stores specializing in
rifle scopes and
eyewear. We are
continuously expanding our brand and product offerings to better serve our customers.
Our mission at OpticsPlanet is to provide exceptional service to our customers by offering an unrivaled selection of high quality products at great prices
with the most knowledgeable staff in the industry. Offering the best optics products on the planet is where our business started, but todayOpticsPlanet is so much more. With over 125,000 products from more than 800 top brands in 180+ specialty categories, our impressive selection of outdoor sporting goods, hunting and tactical apparel,
and shooting accessories is unmatched by any other retailer.
Founded in 1999, OpticsPlanet, Inc. has been recognized by both Inc. Magazine and Internet Retailer Magazine as a leading E-commerce company. As one of the fastest growing
retailers on the Internet, OpticsPlanet, Inc. currently employs over 200 employees in its state-of-the-art customer service and fulfillment centers located
just outside of Chicago Illinois.
Our customers are as diverse as our product offerings. OpticsPlanet, Inc. serves individuals as well as Local Law Enforcement and U.S. Governmental agencies. Whether you are a hobbyist or a professional, our
knowledgeable staff and product experts are here to assist you with your purchase. We are dedicated to providing you with the highest quality of customer
service. Please let us know how we can help.
- Secure Ordering
The OpticsPlanet online store is a completely safe purchasing environment. OpticsPlanet cares about your privacy and will protect it. We will not share
your information with unknown third parties.
For any additional questions or concerns about the safety and security of your personal information, please contact us.
- Return Policy
We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with a purchase, you may return most items
within 30 days of receipt for an exchange or full refund . After 30 days from the date of receipt, please contact the manufacturer
for possible repair or replacement.Please note: We currently do not utilize the Ebay return system. Please visit the OpticsPlanet RMA form to start a return.
Please be aware that all returns are subject to OpticsPlanet's Return Conditions.
Items must be returned in NEW condition (i.e., not used, broken or worn), in the original manufacturer's packaging and with all original contents included.
We do not charge any restocking fees for returned goods meeting the terms of our Return Policy. For a full list of exceptions, please review our Return Policy Exceptions.
All exchanges and returns require the completion of a Return Merchandise Authorization (RMA) form . Once
completed, please print and attach the RMA Tag to the outside of the box and return the merchandise immediately as theRMA number is only active for 10 days from the date of submission. For more information, please review our Return and Exchange Instructions.
We highly recommend insuring goods for their full value and safely wrapping items to prevent shipping damage. Charges associated with returning items are the responsibility of the customer unless the item arrived defective, incorrect or broken. For
orders damaged in transit, please contact us or review our Shipping Policy for more information.
For more detailed information on our return policies, please refer to our ourReturn Policy Information Page and feel free to contact us if you have any questions.
OpticsPlanet respects consumer privacy and works to safeguard your personal information, while complying with all International and United States Federal
and State laws and regulations. We are dedicated to providing you with the superior customer experience that you know and expect from OpticsPlanet. We view
your privacy as an important component of your customer experience and ensure that your personal information is handled in a safe and responsible manner.
- Product & Brand Specific Policies
is continuously adding new brands and categories to meet our customers' needs. Please note that certain products, brands and programs require exceptions to
our normal policies and procedures. For more information on these additional requirements, please see the following:
- Pricing & Availability
OpticsPlanet is committed to providing the best combination of price and service to our customers. Our valued relationships with elite suppliers allow us
to negotiate reduced prices and pass the savings along to you. In addition to our exceptional pricing, we offer FREE Value Shipping on qualifying orders over $49, have an exceptionally knowledgeable
staff to answer any of your questions, ship most of our items from our own warehouse, and are an authorized dealer and/or trusted distribution partner for
all brands which we sell. Regardless of your needs, OpticsPlanet ensures you will be satisfied.
Pricing and Availability
Please note all pricing and availability are subject to change without notice. All prices listed are in U.S. dollars. If you have any questions regarding
our pricing or would like to check whether your item is in stock, please contact us.
Gifts with Purchase
OpticsPlanet reserves the right to substitute a gift included with your purchase with an item of equal or greater value in the event that a featured item
is discontinued or out of stock. If you have any questions regarding a specific promotion, please contact us.
Accuracy of Information
Pricing and availability are subject to change without notice. OpticsPlanet has no liability in the case of any orders arising from typographical errors or
incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further, OpticsPlanet reserves the right to revoke any offer
and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every
effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained
- Sales Tax
One of the advantages of shopping with OpticsPlanet is that we do not charge sales tax on orders shipping outside of Illinois. As required by law, sales
tax is applied to all purchases shipping to an Illinois address at the local rate of 9.75%. If your order is subject to Illinois sales tax, we will notify
you at the time of purchase with the exact amount prior to processing any charges and OpticsPlanet will withhold the applicable sales tax.
Please use the chart below to see how sales tax will apply to your order:
I am shipping to an address outside of Illinois or internationally
I am shipping to an Illinois address
Sales tax is calculated off of the merchandise price of each item ONLY. Any applicable shipping charges are not subject to sales tax.
I am purchasing a gift certificate
Sales tax does not apply to the purchase of a gift certificate; however, sales tax does apply when a gift certificate is redeemed for a
purchase shipping to an Illinois address.
I am placing an order for a tax-exempt government agency or institution
Please provide a copy of your tax-exempt status or resale certification at the time of ordering for our records.
Please note: OpticsPlanet withholds sales tax as required by law; these laws are subject to change and you are responsible for paying any sales, use, or
value-added taxes not withheld by OpticsPlanet. In addition, OpticsPlanet reserves the right to change this policy as needed.
If you have any questions, please feel free to contact us via phone or email.
- Payment Options
accepts Visa™, MasterCard™, Discover™, and The American Express Card™, PayPal to email@example.com
(verified PayPal users only), certified
checks and money orders. PayPal is the preferred payment method for eBay purchases. Please contact our Customer Service team prior to paying via an
alternate method such as Credit Cards. Credit card payments are submitted immediately after shipment of the order, and only those items shipped will be
PAYPAL PAYMENTS to
MUST BE MADE FROM A VERIFIED PAYPAL ACCOUNT and WILL BE SHIPPED to a CONFIRMED SHIP TO PAYPAL ADDRESS supplied in the payment notification
- Order Cancellation Policy
OpticsPlanet is dedicated to providing exemplary customer service to all of our customers. We pride ourselves on our ability to quickly and accurately
process all orders. If you have any questions regarding your purchase, we will do everything we can to address your concerns. If you wish to cancel your
order for any reason, please contact us as soon as possible. As a vast majority of in-stock items ship within 24 hours from an Illinois-based distribution
center, it is imperative that you contact us so we may attempt to cancel your order before it is processed and/or shipped. For more detailed information on
our order cancellation policies, please review our Order Cancellation Information Page
and feel free to contact us if there are any questions.
- International Orders
OpticsPlanet specializes in shipping internationally and aspires to make the process as simple as possible for our customers. Most of our products can be
shipped to almost any destination worldwide. For all customers with either an international billing or shipping address in their order, please read the
following and contact us via phone or email should you have any questions.
OpticsPlanet ships internationally to almost any destination worldwide.
All international shipping options utilize a mix of reliable carriers to ensure your order is delivered in a secure and timely manner. After the order is
placed, the system automatically selects the most efficient shipping method based on destination, size, and weight.
For a complete summary of available shipping options, please view our International Shipping Options Page.
Please make sure to check your local laws, rules and regulations in regards to all custom/brokerage fees, duties, taxes and restrictions imposed on
goods imported into the country of destination as all fees mentioned above are the responsibility of the recipient and not OpticsPlanet. All costs
incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the
responsibility of the customer.
Please note that some products are prohibited from shipping internationally and/or may require additional authorization from the U.S. Government or our suppliers. Sometimes, this is due to contractual restrictions by our manufacturing partners. In other cases, restrictions are imposed by the U.S.
Government. For more details, please read our Export Policy and Export Restrictions. We will notify
you if there are any restrictions which prevent your order from shipping.
For more specific information on our international shipping policies, please review our Shipping Policy Information Page.
OpticsPlanet allows returns on international orders for an exchange or refund within 30 days of merchandise receipt.
All exchanges and returns require the completion of aReturn Merchandise Authorization (RMA) form that is only active for 10 days from the date of submission. Please promptly ship the product back to us to meet this timeframe. In addition,
please note that OpticsPlanet is not responsible for any shipping charges incurred in returning the merchandise to us or for any shipping charges
associated with your new order.
For more information, please review our Return Policy Information Page.
OpticsPlanet takes the security of our customers' financial information very seriously. All international orders regardless of payment method are subject
to our order verification process. By limiting fraudulent transactions and verifying order information ahead of time, we are able to provide consistently
low prices and superior service, while maintaining the security of the ordering process and limiting unnecessary expenses. Please be aware that there may
be a slight delay in the processing of your order while the order details are being verified.
OpticsPlanet reserves the right to validate any order through a variety of tools and methods available to us. OpticsPlanet may require additional
information from the customer in order to confirm that all received information is verifiable and legitimate prior to clearance. Orders will not be
processed prior to being confirmed valid.
Please note that pricing and availability are subject to change without notice. All prices listed are in U.S. dollars. For more detailed information on our
pricing policies, please review our Pricing Policy.
If you wish to cancel your order for any reason, please contact us as soon as possible. As a vast majority
of in-stock items ship within 24 hours from an Illinois based distribution center, it is imperative that you contact us so we may attempt to cancel your
order before it is processed and/or shipped. For more detailed information on our order cancellation policies, please review our Order Cancellation Information Page.
Please feel free to contact us via phone or email if you have any questions.
- Shipping Policy
OpticsPlanet provides FREE Value Shipping to the contiguous 48
states, DC, and to all U.S. Military APO/FPO/DPO addresses on qualifying orders over $49. All other orders will be charged competitive shipping rates.
Competitive shipping rates apply to all shipments to Alaska, Hawaii and U.S. Territories (Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern
Mariana Islands and U.S. Minor Outlying Islands). Please refer to the Shipping How to Guide for further details.
Most in-stock orders ship within 1-2 business days from a distribution center based in Illinois. Upon shipment, you will automatically be notified with
tracking information via email.
For information on orders to U.S. Military addresses, please review our page about APO/FPO/DPO Shipping and Export Restrictions.
For information on international shipping, please review our International Orders Policy.
For extended information on our shipping policies, please review our detailed Shipping Policy Information Page.
- Export Policy and Export Restrictions Information
The U.S. Department of State's Directorate of Defense Trade Controls, the U.S. Department of Commerce's Bureau of Industry and Security, and the U.S.
Department of the Treasury's Office of Foreign Assets Control administer export control regulations that affect some aspects of our business. We request
that you (the "Customer") read and familiarize yourself with the following regarding certain applicable export regulations.
- Domestic Product Policy
OpticsPlanet offers several items that are restricted for sale in the United States of America by federal, state, and/or local laws and regulations. Sale
of these restricted items may be limited to United States Military, Law Enforcement,
Correctional Facility Personnel, Security Guards, Peace Officers, and various other authorized users. For more detailed information, please review our Domestic Product Policy and contact us if you have any questions.
- Contact information
We are here to help you! If you would like to
3150 Commercial Ave
Northbrook, IL 60062
Toll-Free Phone: (800) 504-6041
Intl. Calls: (847) 513-6201
Fax: (847) 919-3003