___________________________________________________________________________________________________
Q: What is the best way
contact with seller?
A: Buyer should log-in merchandise auction page
and through eBay "contact seller" to send and/or received email seller
directly. According to our record; if buyer is using Hotmail, MSN or
privates company email may unable received our email reply.
___________________________________________________________________________________________________
Q: Why I haven't received
seller any reply?
A: Seller will only answer email and phone call
during office hours. If buyer has not received email reply, mostly get
into the SPAM or JUNK mail box. Please check those mail folder or use
the eBay "contact seller" on auction page to contact us directly.
According to our record; if buyer is using Hotmail, MSN or privates
company email may unable received our email reply.
___________________________________________________________________________________________________
Q: How do I leave feedback?
A: Seller will offer special discount for left
all 5 star customers only during promotion.
1. Click the My eBay
button at the top of any eBay page.
2. Click the "Feedback" link under "My
Account" on the left side of the page.
3. Click the Leave Feedback
button.
___________________________________________________________________________________________________
Q: Should I leave negative
feedback?
A: If you are not feel satisfy with the
purchase, remember to contact us before you leave a feedback. Leaving
feedback means you have already graded this transaction. And it will not
help to bring it closer to resolution. All assist and warranty will be
expired automatically, after received a negative feedback.
___________________________________________________________________________________________________
Q: Why I still haven't received seller
feedback?
A: Seller will leave feedback after received
buyer all 5 stars positive feedback.
___________________________________________________________________________________________________
Q: If I received the damage
package or my merchandise lost in transit?
A: Since most our products are sold as brand new
and ship with tracking number, all damaged or lost products are
considered damage/lost during transit. We will help buyer file claim
with shipping company, if received buyer requested.
___________________________________________________________________________________________________
Q: Do you offer Shipping
insurance or full cover lifetime warranty?
A: Yes, we do provide shipping insurance and full
cover warranty offer. During you do the checkout shipping insurance is
an optional but highly recommended for all shipments in case of shipping
damage, lost or stolen packages. We will NOT be responsible for any lost
or damage if buyer did not purchase insurance from us. Full cover
lifetime warranty is another of option; please email us for the price
quote.
___________________________________________________________________________________________________
Q: Why the shipment delay?
A: Most likely, order will be process within 1 or
2 business days (except weekends and holidays) after payment is
received. Please allow up to 3 business days for the item shipped. Usual
transit time from 7-14 business days, depends on destination and/or
countries process duty and custom hold.
___________________________________________________________________________________________________
Q: How can I get my tracking number without
contact seller?
A: Excepted International shipment, you may be
able to track your item. You can see the tracking number and tracking
status of your item on your Order Details page from “My eBay”.
To track your item from My eBay:
1. Go to My eBay.
2. Click the "Won" link on the left side of the page.
3. Locate the item, and click the "View Order Details"
link next to it.
4. You can find the tracking number under the Shipping heading.
___________________________________________________________________________________________________
Q: Why shipping company asks
for extra fee when item arrived?
A: Shipping company may request Canada or
International shipment receiver pay for the custom and brokerage fee.
Canada and international shipping charges do not include any custom and
brokerage fees, buyers are responsible for all custom and brokerage
fees. Brokerage fee varies upon the value of the product, for rate
information; please refer to the shipping company.
___________________________________________________________________________________________________
Q: After I paid but I want to
change or update my shipping address?
A: Most likely, our order will process within
24hrs if payment received. We do not accept any request for the shipping
address change after the payment received. We only ship to Paypal
shipping address where you provided. Please contact Paypal for more
detail.
___________________________________________________________________________________________________
Q: Why shipping charge was over
the postage cost?
A: Shipping and Handling on eBay does not include
just the cost of the shipment. There are additional costs such as
additional packing materials, labor, boxes and label.
___________________________________________________________________________________________________
Q: What is your return policies?
A: Return policy has already noticed in each
auction page. Also, it available on our eBay store all the time.
More detail, please check this link.
Return Policy
Detail
___________________________________________________________________________________________________
Q: If the item is not fit or
defective, should I ask for return label?
A: Seller will not provide return label in any
situation. In our shipping policy has already noticed buyer responsible
for send back the problem item. (It same like buyer purchased from any
department store. If the merchandise has any problem, buyer must be
bring back the merchandise for the refund or exchange)
___________________________________________________________________________________________________
Q: If the item doesn't fit
and/or defective, how can I do?
A: If the product you received is not what you
purchased or it function as intend due to manufacturer's defector
whatsoever reason, we will gladly replace it. However, it is necessary
that you can provide a photo to show us the problem. And we must first
receive the product, and examine the defective item before an exchange,
or refund is processed. Don't hesitate to contact us, if you have any
question about anything of our product.
___________________________________________________________________________________________________
Q: If I purchased wrong item or
item is not I expected, how can I do?
A: Before contact us, you must read the return
policy carefully. Don't hesitate to contact us and get the RMA# and
follow our return policies send back your item get the refund or
exchange.
___________________________________________________________________________________________________
Q: Why product's bar code in my merchandise?
A: The product’s bar code is a sales receipt. It
is record for your merchandise in our system.
___________________________________________________________________________________________________
Q: What is the bar code
function for your merchandise?
A: The product’s bar code is record all
information for the product and your merchandise detail. Also, it is
including our company information.
___________________________________________________________________________________________________
Q: Why the total payment
difference with the auction?
A: Shipping address, countries or Sales Tax may
affect the total payment amount. Some auction may offer free
shipping service but it only applies for number of states. Each detail
mostly noticed on the auction.
___________________________________________________________________________________________________
Q: What is your sales tax
detail?
A: For shipments to California addresses, we are
required to collect 9.25% Sales Tax. Sales tax is calculated only on the
extended price (unit price x quantity) total, excluding shipping and
other charges.
___________________________________________________________________________________________________
Q: How can I pay for the
re-shipping fee for my exchange or re-send item?
A: We only accepted Personal check / Money Order /
Cashier's Check. Pay in USD funds payable to O's Light
___________________________________________________________________________________________________
Q: What type of payment you
will accept?
A: PayPal and Visa, MasterCard, Discover, American
Express (thru Paypal). Echeck & Wire Transfer (Please email with your
all information for the total amount). In some case, we will
Accepts Personal check / Money Order / Cashier's Check, please include
your FULL information (Name, Address, Phone number, Item number,
Description of Product, and email address). ___________________________________________________________________________________________________
Q: If I want to cancel the
order, after I won the auction?
A: Before we accept cancel this order, please
leave us 5 stars positive feedback. After received your feedback
noticed, we will do the same and send you eBay cancel order agreement.
It is mutual agreement on not to complete the transaction for both
buyer and seller. After buyer agreed this agreement, buyer will
not receive the unpaid strike.
___________________________________________________________________________________________________
Q: I have unable order on eBay or willing
purchase over three items with discount?
A: In this case, please email us. We would like to
help you get thru the check out or offer special discount.
___________________________________________________________________________________________________
Q:
Will this light perfect fit my car?
A: Please refer to the listing description, which
is listed in the middle of the auction. Or visit this website to confirm
your vehicle's bulbs model of type. http://www.sylvania.com/ConsumerProducts/AutomotiveLighting/LampReplacementGuide/
___________________________________________________________________________________________________
Q: Why my HID Kit is not including
instruction?
A: No instruction because professional install
requested. These links are instruction which only provide to license
mechanic for ref.
1: https://docs.google.com/leaf?id=0B0-uIIKSvsy0MTc3OGNjYzYtY2I1Zi00NjM4LTg0OGYtODlhYjQwYTgyNDQ2&hl=en
2: https://docs.google.com/fileview?id=0B0-uIIKSvsy0MTc3OGNjYzYtY2I1Zi00NjM4LTg0OGYtODlhYjQwYTgyNDQ2&hl=
___________________________________________________________________________________________________
Q: I ordered D2R or
D2S bulbs, why I received "D2C" bulbs?
A: D2C = D2R = D2S all of them are exactly same.
It's only for difference brand cars call the difference code. If you
still feel this item doesn't fit, please contact us. We would like to
follow it up.
___________________________________________________________________________________________________
Q: Why my Xenon
Gas/Halogen bulbs burn out shortly?
A: Usually, it's happen for the mis-installed
(directly touch the bulbs glass)or didn't use alcohol wipe clear up the
bulbs. This youtube video reference may help you find out the problem.
http://www.youtube.com/watch?v=6hURsa46t4M
___________________________________________________________________________________________________
Q: How can I do for my
HID Kit doesn't work or flicking?
A: Usually, it's happen for the "Daytime Running
Light" or non-professional installed.
Check this youtube link for reference:
http://www.youtube.com/watch?v=2uPdaS4vfSE
Check this youtube video link for "Daytime Running Light"
http://www.youtube.com/watch?v=jrCK5GUp5pk&featu
___________________________________________________________________________________________________
Q: Why the light
doesn't fit my car?
A: 1: Check that you replaced the correct location
(ex. High or Low beam etc)
2: visit this link for sure you purchased the correct item http://www.sylvania.com/ConsumerProducts/AutomotiveLighting/LampReplacementGuide/
3: If it still can't solve your problem, please feel free to email us.
We would like to follow it up.
___________________________________________________________________________________________________
Customer Service: Monday to Friday 10:00am to 5:00pm
Pacific Time U.S. (Except Holiday)
If you have further inquires, email us at:
oslight.ebay@gmail.com
The policies may vary. All
terms and configurations are subject to change without notice and obligation
|
) 
