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Fitment & Instruction

 
 

 

 
 

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Q: What is the best way contact with seller?

A: Buyer should log-in merchandise auction page and through eBay "contact seller" to send and/or received email seller directly. According to our record; if buyer is using Hotmail, MSN or privates company email may unable received our email reply.

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Q: Why I haven't received seller any reply?

A: Seller will only answer email and phone call during office hours. If buyer has not received email reply, mostly get into the SPAM or JUNK mail box. Please check those mail folder or use the eBay "contact seller" on auction page to contact us directly. According to our record; if buyer is using Hotmail, MSN or privates company email may unable received our email reply.

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Q: How do I leave feedback?

A: Seller will offer special discount for left all 5 star customers only during promotion.
1.      Click the My eBay button at the top of any eBay page.
2.      Click the "Feedback" link under "My Account" on the left side of the page.
3.      Click the Leave Feedback button.

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Q: Should I leave negative feedback?

A: If you are not feel satisfy with the purchase, remember to contact us before you leave a feedback. Leaving feedback means you have already graded this transaction. And it will not help to bring it closer to resolution. All assist and warranty will be expired automatically, after received a negative feedback.

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Q: Why I still haven't received seller feedback?

A: Seller will leave feedback after received buyer all 5 stars positive feedback.

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Q: If I received the damage package or my merchandise lost in transit?

A: Since most our products are sold as brand new and ship with tracking number, all damaged or lost products are considered damage/lost during transit. We will help buyer file claim with shipping company, if received buyer requested.

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Q: Do you offer Shipping insurance or full cover lifetime warranty?

A: Yes, we do provide shipping insurance and full cover warranty offer. During you do the checkout shipping insurance is an optional but highly recommended for all shipments in case of shipping damage, lost or stolen packages. We will NOT be responsible for any lost or damage if buyer did not purchase insurance from us. Full cover lifetime warranty is another of option; please email us for the price quote.

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Q: Why the shipment delay?

A: Most likely, order will be process within 1 or 2 business days (except weekends and holidays) after payment is received. Please allow up to 3 business days for the item shipped. Usual transit time from 7-14 business days, depends on destination and/or countries process duty and custom hold.

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Q: How can I get my tracking number without contact seller?

A: Excepted International shipment, you may be able to track your item. You can see the tracking number and tracking status of your item on your Order Details page from “My eBay”.

To track your item from My eBay:
1.    Go to My eBay.
2.    Click the "Won" link on the left side of the page.
3.    Locate the item, and click the "View Order Details" link next to it.
4.   You can find the tracking number under the Shipping heading.

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Q: Why shipping company asks for extra fee when item arrived?

A: Shipping company may request Canada or International shipment receiver pay for the custom and brokerage fee. Canada and international shipping charges do not include any custom and brokerage fees, buyers are responsible for all custom and brokerage fees. Brokerage fee varies upon the value of the product, for rate information; please refer to the shipping company.

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Q: After I paid but I want to change or update my shipping address?

A: Most likely, our order will process within 24hrs if payment received. We do not accept any request for the shipping address change after the payment received. We only ship to Paypal shipping address where you provided. Please contact Paypal for more detail.

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Q: Why shipping charge was over the postage cost?

A: Shipping and Handling on eBay does not include just the cost of the shipment. There are additional costs such as additional packing materials, labor, boxes and label.

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Q: What is your return policies?

A: Return policy has already noticed in each auction page. Also, it available on our eBay store all the time.  More detail, please check this link. Return Policy Detail

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Q: If the item is not fit or defective, should I ask for return label?

A: Seller will not provide return label in any situation. In our shipping policy has already noticed buyer responsible for send back the problem item. (It same like buyer purchased from any department store. If the merchandise has any problem, buyer must be bring back the merchandise for the refund or exchange)

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Q: If the item doesn't fit and/or defective, how can I do?

A: If the product you received is not what you purchased or it function as intend due to manufacturer's defector whatsoever reason, we will gladly replace it. However, it is necessary that you can provide a photo to show us the problem. And we must first receive the product, and examine the defective item before an exchange, or refund is processed. Don't hesitate to contact us, if you have any question about anything of our product.

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Q: If I purchased wrong item or item is not I expected, how can I do?

A:  Before contact us, you must read the return policy carefully. Don't hesitate to contact us and get the RMA# and follow our return policies send back your item get the refund or exchange.

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Q: Why product's bar code in my merchandise?

A: The product’s bar code is a sales receipt. It is record for your merchandise in our system.

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Q: What is the bar code function for your merchandise?

A: The product’s bar code is record all information for the product and your merchandise detail. Also, it is including our company information. 

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Q: Why the total payment difference with the auction?

A: Shipping address, countries or Sales Tax may affect the total payment amount.  Some auction may offer free shipping service but it only applies for number of states. Each detail mostly noticed on the auction.

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Q: What is your sales tax detail?

A: For shipments to California addresses, we are required to collect 9.25% Sales Tax. Sales tax is calculated only on the extended price (unit price x quantity) total, excluding shipping and other charges.

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Q: How can I pay for the re-shipping fee for my exchange or re-send item?

A: We only accepted Personal check / Money Order / Cashier's Check.  Pay in USD funds payable to O's Light

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Q: What type of payment you will accept?

A: PayPal and Visa, MasterCard, Discover, American Express (thru Paypal). Echeck & Wire Transfer (Please email with your all information for the total amount). In some case, we will  Accepts Personal check / Money Order / Cashier's Check, please include your FULL information (Name, Address, Phone number, Item number, Description of Product, and email address). ___________________________________________________________________________________________________

Q: If I want to cancel the order, after I won the auction?
A: Before we accept cancel this order, please leave us 5 stars positive feedback. After received your feedback noticed, we will do the same and send you eBay cancel order agreement.  It is mutual agreement on not to complete the transaction for both buyer and seller.  After buyer agreed this agreement, buyer will not receive the unpaid strike.

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Q: I have unable order on eBay or willing purchase over three items with discount?

A: In this case, please email us. We would like to help you get thru the check out or offer special discount.

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Q: Will this light perfect fit my car?

A: Please refer to the listing description, which is listed in the middle of the auction. Or visit this website to confirm your vehicle's bulbs model of type. http://www.sylvania.com/ConsumerProducts/AutomotiveLighting/LampReplacementGuide/

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Q: Why my HID Kit is not including instruction?

A: No instruction because professional install requested. These links are instruction which only provide to license mechanic for ref.
1: https://docs.google.com/leaf?id=0B0-uIIKSvsy0MTc3OGNjYzYtY2I1Zi00NjM4LTg0OGYtODlhYjQwYTgyNDQ2&hl=en
2: https://docs.google.com/fileview?id=0B0-uIIKSvsy0MTc3OGNjYzYtY2I1Zi00NjM4LTg0OGYtODlhYjQwYTgyNDQ2&hl=

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Q: I ordered D2R or D2S bulbs, why I received "D2C" bulbs?

A: D2C = D2R = D2S all of them are exactly same. It's only for difference brand cars call the difference code. If you still feel this item doesn't fit, please contact us. We would like to follow it up.

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Q: Why my Xenon Gas/Halogen bulbs burn out shortly?

A: Usually, it's happen for the mis-installed (directly touch the bulbs glass)or didn't use alcohol wipe clear up the bulbs. This youtube video reference may help you find out the problem.
http://www.youtube.com/watch?v=6hURsa46t4M

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Q: How can I do for my HID Kit doesn't work or flicking?

A: Usually, it's happen for the "Daytime Running Light" or non-professional installed.
Check this youtube link for reference:
http://www.youtube.com/watch?v=2uPdaS4vfSE
Check this youtube video link for "Daytime Running Light"
http://www.youtube.com/watch?v=jrCK5GUp5pk&featu

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Q: Why the light doesn't fit my car?

A: 1: Check that you replaced the correct location (ex. High or Low beam etc)
2: visit this link for sure you purchased the correct item http://www.sylvania.com/ConsumerProducts/AutomotiveLighting/LampReplacementGuide/
3: If it still can't solve your problem, please feel free to email us. We would like to follow it up.

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Customer Service: Monday to Friday 10:00am to 5:00pm Pacific Time U.S. (Except Holiday)
If you have further inquires, email us at: oslight.ebay@gmail.com

The policies may vary.  All terms and configurations are subject to change without notice and obligation