Return Procedure

Before you send back the problem merchandise:

Before you are willing to return your item request exchange or refund, please read all of our return policy carefully. The return policy has already noticed on both auction page and our policy page. All returned item MUST obtain a Return Merchandise Authorization (RMA) Number issued by us before returning. RMA number must be clearly written down on the box/package. Returned item should be carefully packed (in original packing or secured packing with your own) and insured for the full purchase price and shipped via a traceable means (USPS, FedEx, etc.) Over 30-day return policy period, exchange item MUST pay for re-shipping charge (Amount has showed on the auction page return policy which located in shipping & payment sheet). For speed up the procedure, please put re-shipping fee (Cashier Check or Money Order) into the return package together. All return item must be returned and arrived within 7 days after RMA number is issued. Packages unauthorized return will be refused. In the event a suitable replacement is not available, a refund will be issued in the form of the original payment method or a check (The refund amount will not include all of the insurance, transaction, shipping and any installation fee). Buyer is responsible for all return shipping and resend shipping costs.

“ACCORDING TO INSURANCE ISSUED, WE WILL NOT ISSUE REFUND OR SEND OUT THE REPLACEMENT UNTIL PROBLEM ITEM RECEIVED”

Return check list:

1. Email us report your problem detail and get the RMA#
2. Write the RMA# on the box/package
3. If over 30-day of merchandised request exchange, put money order (re-shipping cost has showed in auction page) into the return package.
4. Return address have already showed on the original package and/or our email.
5. After returned your item over 7 business days, email us with your tracking number. We will provide the replacement tracking number or refunded transaction ID back to you.

"Any missing information may affect our exchange or refund processing time"

Refund:

Returns refund may be subject to a 40% restocking fee. We will carefully inspect returned items before issuance of refunds, credits, or exchanges. Support unrelated or abnormally used to a 30-day warranty issue may be subject to additional charges. Refund amount will not include all of the insurance, transaction, shipping and any installation fee). Full credit will not be given for incomplete or damage returns. Absolutely no full refunds for merchandise returned over 30-days. Warranty period begins with the items date of payment record.

1. After returned your merchandise included RMA number over 7 business days, please email us with your tracking number.
2. After we confirmed received your item returned, you will receive the eBay cancel order agreement and please select “Accept” cancel order.
3. A refund will be issued in the form of the original payment method within 2 business days after you accepted the eBay cancel agreement.

"Any missing information may affect our exchange or refund processing time"

Disclaimers:

We make no representation or warranty regarding third-party products or services. Third-party packages or unauthorized return will be refused. Legal act and/or report to eBay if received unreasonable request. Our company is not responsible for any merchandise that it does not receive or that is not returned in accordance with the following terms:

• We are not responsible for any losses in the mail while returning returned merchandise. Merchandise should be properly packed and insured for the full amount of purchase.
• Any used item will be refused and returned.
• No Return Merchandise Authorization (RMA) Number.
• Over the appropriate return policy period or warranty expired.

We try hard to serve our customers better than anyone else. We wish you could accept all returns without any questions or limitations, but that is just not possible. Thank you for honoring these policies, so that we can continue to bring great products to you!