How to leave detailed seller ratings
You can leave detailed seller ratings right after your transaction, or at a later time, up to 60 days after the transaction. If you choose to leave detailed seller ratings, you must leave them at the same time you give your overall Feedback rating and comment.
To leave detailed seller ratings:Click the Leave Feedback link on the right side of the page. Rate your overall experience as positive, neutral, or negative. After you've selected your overall rating, you'll be able to add a descriptive comment and leave detailed seller ratings. Click the stars to rate each aspect of your transaction.
5 stars is the highest rating, and 1 star is the lowest.
What you rate |
Tips for rating |
How accurate was the item description? |
Review the item title, description, and condition to see if they match the item you received.
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How satisfied were you with the seller's communication? |
Recall if the seller addressed any questions or concerns that you had, and did so in a professional manner. Consider only business days when evaluating the timeliness of the seller's communication (sellers might not check email on weekends and holidays - OUR BUSINESS HOURS ARE 9 AM - 7 PM M-F AND WE ARE CLOSED WEEKENDS AND HOLIDAYS. THERE ARE A FEW EXCEPTIONS BUT PLEASE DO NOT COUNT THE DAYS WE ARE CLOSED FOR PROCESSING/SHIPPING).
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How quickly did the seller ship the item? |
Rate the seller only on the time it took to mail the item (WE USUALLY REQUIRE 5 UP TO 10 DAYS DEPENDING ON THE ITEM LOCATION - WE HAVE WAREHOUSE ALL OVER THE COUNTRY, not the time it took you to receive the item. Don't hold sellers responsible for delays in mail services, international custom delays, or for the time it takes for your payment to clear. If you picked up the item locally, you won't be able to provide a rating for this category. If the seller met specific shipping time requirements, the seller will automatically receive a 5-star shipping time detailed seller rating and you won't be able to provide a rating for this category.
Note: If we determine at a later date that the seller met the requirements for an automatic 5-star shipping time rating, we may adjust the rating to 5 stars.
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How reasonable were the shipping and handling charges? |
Remember that sellers may charge for the cost of the actual packaging materials (WE HAVE TO CHARGE ON TOP OF ACTUAL SHIPPING COST FOR LABELS, INK, PADDING, AND OTHER PACKING MATERIALS), along with a reasonable handling fee to cover the seller's time and direct costs associated with shipping. If the seller provided free shipping, you won't be able to rate the shipping and handling charges, since sellers who provide free shipping automatically receive a 5-star rating. For international transactions, buyers are expected to pay duties, taxes, and customs clearance fees as required by country laws. If you picked up the item locally, you won't be able to provide a rating for this category.
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Buyers can leave Feedback for a seller for more than one purchase. However, to make sure that the additional Feedback is calculated, each item must be purchased in a different week. For Feedback purposes, we define a week as Monday through Sunday, Pacific Time.
PLEASE NOTE: Inventory disclaimer: Items listed in this section have
fluctuating quantity in stock. Although most items will be available
and shipped on time, we cannot offer full guarantee that they will be
in stock at time of auction end. The item is currently in stock at the beginning of this auction, however if the item is out of stock when purchased we will notified you ASAP (please check your email) with the ETA of the item being back in stock (unless it has been discontinued via supplier) and you
can choose to wait or choose a complete timely full purchase + shipping refund.
WE INVITE
YOU TO EMAIL US BEFORE BIDDING/PURCHASE TO VERIFY ITEM IS IN STOCK. WE
WILL RESPOND THE SAME DAY OR NO LATER THEN THE NEXT DAY. CONTACT US VIA EMAIL: ourstorecsr@aol.com
SHIPPING TERMS:
LEAD PROCESSING TIME ON THIS ITEM BEFORE IT SHIPS IS: 3-5 business days - PLEASE NOTE WE ARE CLOSED ON WEEKENDS.
SHIPS
VIA USPS, UPS OR FEDEX - THEIR SHIPPING TIMES ARE AROUND 3-10 BUSINESS
DAYS PLEASE NOTE THIS WHEN ORDERING. IF THIS NEEDS TO BE A RUSH PLEASE
CONTACT US AND LET US KNOW THIS. EXTRA SHIPPING CHARGES WILL APPLY.
RETURNS
ARE ACCEPTED: THERE IS A RESTOCKING FEE OF 20% ON NON-DEFECTIVE ITEMS -
YOU HAVE 7 DAYS TO RETURN YOUR PRODUCT AFTER RECEIPT OF THE ITEM -
WHICH IS CONFIRM VIA DELIVER CONFIRMATION VIA TRACKING.
IF THE ITEM IS DEFECTIVE YOU MUST CONTACT US VIA EMAIL: ourstorecsr@aol.com W/IN48 HOURS OF RECEIVING A DEFECTIVE PRODUCT FOR EXCHANGE OR RETURN INSTRUCTIONS.
ITEM
CANNOT BE REMOVED FROM ORIGINAL PACKAGES OR "NO" REFUNDS WILL BE
ISSUED. DAMAGE TO BOXES IS NOT CONSIDER DEFECTIVE PRODUCT. WE TRY TO
PACK THE ITEM WELL.
OTHER TERMS ARE BELOW BUT NOTE THE ABOVE TRUMP ANY SIMILAR NOTED BELOW.
SEE RETURN TERMS AT:
ADDITIONAL TERMS OF SALE
CHECK OUT OUR STORE FOR MORE GREAT DEALS - MANY HAVE BEST OFFER AVAILABLE AND WE ENCOURAGE OFFERS ON ANY AND ALL ITEMS.
Visit My eBay Store: Our Online Gifts and Gadgets GaloreWE HOLD STRONG TO THE BELOW - WE ENCOURAGE EMAILING US THROUGH OUR AUCTIONS OR EBAY OR OTHER CONTACT METHODS BEFORE BUYING WITH ANY AND ALL QUESTIONS - ALLOW US 24/48 HOURS TO RESPOND AND NOTE WHEN WE ARE CLOSED.
IF WE HAVE NOT DONE THE ABOVE PLEASE EMAIL US WITH ANY QUESTIONS AND LET US FIX/ANSWER THESE ISSUES. |
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