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OUR RETURN POLICY

Returns


Not quite what you are looking for?


  • You may return the product for any reason within 30 days for exchange or refund:
    • Please contact us for RA number and instructions
    • The product must be unused and in new sellable condition
    • If the product has been opened or must be resold as opened box, a 50% restocking fee will be deducted from your refund.
    • We cannot accept returns for international items, or if an item has been used
    • Buyer will be responsible for ALL actual shipping costs
      • Although we offer free or fixed price shipping on our items, it does cost us money to ship it to you.
      • This actual shipping cost will be deducted from your refund.
    • Refunds are processed within three business day of receipt of the returned item.

The item I received was damaged in shipping. Help!


  • On rare occasion, FedEx or USPS may mishandle a package.
    • Please contact us as soon as possible so that we may immediately replace the damaged item and assist you with the insurance claim.
    • Always contact us through the eBay messaging system to report the damaged item.
    • Please include a picture of the damaged item.

The item I received is not as described. Now what?


We want to hear from you! We take great effort to double check all measurements and describe each item we sell with 100% accuracy. We are human and occasionally make a mistake. Please let us know as soon as possible so that we can make it right.


  • Please contact us as soon as possible through the eBay messaging system.
    • Attach a photo of the item that you received & photo of the shipping label and package. We use these photos to validate the claim as well as for training purposes.
    • If you have difficulty attaching the photo in your message, please contact our Customer Care Team toll-free at (888) 309-7446 or direct (760) 417-4369.