OutlandUSA Return Policy
We will accept any return that is in new, unused condition if we
are notified within 14 days of delivery. Please contact us if
there are any problems with your order as soon as possible after
receiving the order.
Returns must include a note indicating order number and reason(s)
for return as well as the item in its original, new condition along
with any applicable packaging, instructions, accompanying parts
and/or accessories, and tags attached. Items being returned must
be packaged with receipt/packing slip enclosed. If you no longer
have a receipt or packing slip, simply write your name, customer
ID, and order number on a piece of paper. Please indicate on the
enclosed sheet your reason(s) for return and any other requests.
Returns for Refund
Postage / carrier costs on returns for refund are at your
expense. Once your return for refund arrives and is processed, we
will refund you the price of the item(s) minus our shipping costs.
In the event that we are unable to refund your original payment
method (closed account, credit card no longer valid, etc.), we
will instead issue a store credit for the refunded amount.
Returns for Exchange
Return your item for a refund (according to the instructions
above) and place a new order for the item you would like. This
allows you to receive the item you need more quickly as well as
simplifying the process for both parties.
Please note that your original order will be refunded in full
provided the new order is referenced in your return for exchange.
Failure to include the new order number with your return
documentation may result in a partial refund equal to the item's
price minus our shipping costs.
Returns for Defect
All items sold at OutlandUSA are of first quality and under
manufacturer's warranty (unless specified otherwise in the
product's detail page). We can provide a prepaid shipping label
for defective, first quality items. Items verified to be defective
by our returns department will be refunded in full. Items that are
returned for defect but found to be without flaw upon receipt of
return will be refunded in full minus all of our
shipping costs for the item.
The only "restocking fee" we have at Outland USA is the amount of
postage / carrier costs we incur when shipping an item for free to
the customer. Multiple returns for exchange and / or returns for
refund will have said restocking fee applied. However, the
restocking fee for first time returns for exchange and returns for
defect will be waived.
For returns at your expense, use the delivery address at the
bottom of this page which is most appropriate to the shipping
method you will be using.
Mailing (USPS) address
PO Box 1001
Nolensville, TN 37135
FedEx / UPS address
2017 Johnson Industrial Blvd
Nolensville, TN 37135