All orders are shipped with UPS or FedEx Ground unless otherwise specified. Customer will be charged exact shipping based on weight, girth, and distance Takes approximately 5 to 14 business days (Monday to Friday, not including the shipping day). There is no weekend delivery. Certain items such as film products(cameras), foot wear, books, candles, CDs, under garments,opened software, or food (candy, chocolate etc) items are not refunded. All sales are final. Shipping charges will not be refunded. Return shipping cost is the customers responsibility. Absolutely no returns after 30 days. We, however guarantee that your gift will arrive in perfect condition. If, for any reason, you are not completely satisfied with our products, simply return them to us for prompt and courteous replacement, exchange or refund, as long as the gift is in its original condition. No Returns will be accepted without a return authorization. Please email us to recieve a return authorization number.