About Us:
PERFORMANCE ONLINE INC. (POL)
2572 E. Fender Ave. UNIT A
Fullerton, California 92831
1-800-638-1703 (Within the United States)
1-714-278-0098 (Outside the United States)
Mon-Fri 8-5pm, Sat 8-12am PST
Contact Us:
info@performanceonline.com
Feedback:
We support leaving and receiving feedback. We will leave positive feedback as soon as we receive payment. If you have any problem with your order, please e-mail us or call us, we will connect you to our technical support team who can solve any problem you have to your satisfaction. Our technical support & parts lines are available to you free for the life of the product. Let us make your purchase a positive experience.
Questions about this product:
Please be patient as we answer your email. Right now we receive around 100 emails a day. We really appreciate your email and we will try to answer your email as quick as possible.
POL’s Parts Cancellation Policy:
DO NOT BID UNLESS YOU INTEND TO BUY.
When you buy you enter into a contract with the seller. This is a contract that is recognized by eBay. Should you cancel for any reason, you will incur a 20% cancellation fee. This will cover the costs and fees we as the seller incur in processing your order. We are a full time company with numerous employees involved in processing your order. We have a staff involved in processing eBay orders. Fees are a facet to any business, however, we will not incur any fees for someone who changes their mind or decides against purchasing for any reason. Once you agree to buy, the process is in motion and is costly to us to stop. Therefore the 20% cancellation fee will be effective on any order that is stopped or cancelled once placed by you, the buyer. An order is considered placed when you agree to purchase. We are not trying to offend, upset or take advantage of anyone. We are just trying to recoup the fees and costs we are out.
Return Policy:
THIS ITEM IS NON RETURNABLE after 30 days of receipt. We offer a 30-day parts replacement warranty. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. We are one of the very few sellers on ebay that offer a 30 day warranty. All sales are final and merchandise may be returned only with the consent of Performance Onlines merchandise staff. If for any reason you are dissatisfied with a product, please contact our customer service representatives for instructions. NO RETURNS WILL BE ACCEPTED AFTER 30 DAYS OF RECEIPT OF GOODS. Merchandise which has been damaged, installed, altered in any way, painted, unwrapped, electrical parts, GM non-returnable parts, literature and special order parts will not be accepted for exchange or refund. There is a 20% restocking fee for all returned merchandise. All return items must be shipped freight prepaid, as our shipping department is not authorized to accept freight collect shipments. The sale of a vehicle is not valid acceptable as a legitimate reason for return of product. Special circumstances may apply.
“Please get in touch right away if there is anything that would keep you from giving us 5 stars on all ratings. We’ll do what it takes to make it right.” -POL
We wanted to ensure our customers that we are doing all we can for your satisfaction. Our goal is to make every transaction positive! Communication is the key, if there is any problem with your order from start to finish, please let us know and we will work with you. Just give us enough time to rectify any issue you may be having. Thank you, POL
Detailed Seller Ratings:
- Item as described: We strive to make our listings as accurate as possible.
- Communication: Contact us by email or phone; we are always ready to help.
- Shipping time: All auction items ship within 48 hours of purchase, excluding weekends and holidays. Inevitably some items do sell out, contact us for accurate shipping time.
- Shipping & handling charges: We charge a minimal fee of $3 for materials used and the fees incurred, this cost will also include insurance. For out of country it will be a little bit more.
- All of our packages are professionally packed. We use sturdy cardboard boxes, packed tightly with heavy duty Kraft brown paper. Boxes are sealed with our official POL tape. We have ensured that your item will not slide around or be damaged in shipping. If damage does occur, please contact the shipping company or us immediately.
- We will send you tracking information the day after your item has shipped. Please supply us with your email address.
- You will receive a packing slip with your order, please compare it to your order. If there is any discrepancies please contact us right away. We will reconcile your order.
- If you have an issue with the shipping cost or think that it is unreasonable, please DON’T proceed with the order. Contact us first, there may be a cheaper route or we could combine shipping for you.
- We will be willing to do a return if there is a problem that we cannot fix. Please contact us and we will send you an RGA number.
Thank you and happy bidding!
Performance Online
Check out my other items! Be sure to add me to your favorites list! Sign up for my email newsletters by adding my eBay Store to your Favorites
|
PERFORMANCE ONLINE PARTS CENTER |
|
| Auction FAQ's and Tech Assistance
THANK YOU FOR LOOKING!
|
) 
