PartsPros offers a diverse line of replacement automotive parts not easily sourced from your local auto parts store or OEM dealership. Our rapidly-growing parts catalog offers one of the largest selections of automotive lighting and moving window parts available anywhere. We also maintain a large inventory of other tough-to-find products, such as side mirrors, intake and exhaust manifolds, door handles, engine parts, molded dash covers, carpet kits and more. Our goal is be your one-stop shop for all of your commonly needed, yet hard-to-find parts.
We first opened our doors in January of 2003 with a simple philosophy, to bring our customers top quality auto parts at great prices while providing unparalleled customer service. Over 100,000 satisfied customers later, we are still just as committed to providing the absolute best service in the industry, and the highest quality new aftermarket auto parts available at very competitive prices.
Here at PartsPros we are also committed to living up to our name. All of our customer service reps are extremely knowledgable in automotive parts, service and retail. Our customer service reps average 15 years in the automotive field. We only hire experienced parts countermen to serve our customers, so we can provide the best advice both before and after the sale. When you shop PartsPros, you are only a phone call away from a professional.
All of us at PartsPros understand how important it is to you to receive your parts FAST. It’s why over 99% of orders for in-stock products ship out the same business day when ordered before noon CST (Monday through Friday). With several shipping warehouses across the country, we ship your item from the nearest in-stock facility to ensure the fastest delivery possible. All of this is provided to you FREE*. (*Lower 48 US States Only. Excludes oversized and special order items)
Professional grade parts, professional grade service, these are the reasons why so many of our customers keep coming back to the Pros.
Phone (toll free): 866-744-9272
Business hours: 9:00 AM to 5:00 PM CST Monday through Friday.
Our office is closed on weekends and holidays
Mailing and shipping address:
400 Mecca St
Lafayette, LA 70508
90 DAY LIMITED WARRANTY
All of our products sold through eBay are covered under a 90 Day Limited Warranty.
Keep your receipt! To protect out customer's personal information such as credit card information, address, phone number, and email address, we do not keep your personal information in our database. For this reason, you must keep your receipt as proof of purchase. You can print the invoice on the final page of checkout. We are not able to provide replacement invoices should yours become lost. All returns must include a copy of the invoice. We cannot warranty any item if you do not have your original invoice.
In the rare case that an item should fail, contact our customer service at 866-744-9272 and have your original invoice ready. We will then provide a return authorization number and prepaid return shipping label. All returns must include a return authorization number. Returns that do not include a return authorization will not be accepted. Upon return of a defective item, a replacement will be shipped at no charge. A defective item can only be exchanged for the same item. No refunds will be given on a defective return.
If you should receive an item that you did not order, please contact our customer service at 866-744-9272. We will provide a prepaid return shipping label for the incorrect item. Upon return, we will ship the correct item at no charge.
Please inspect all items upon receipt. If you find an item arrived damaged, please keep the boxes and all packing materials and call our customer service at 866-744-9272 within 5 business days of receipt. Please DO NOT file a shipping carrier claim yourself, as this will delay the claim process up to six weeks. We will file all shipping claims for our customers.
All of our listings clearly state exactly what year, make, model, and options that the part fits. If you should purchase an item for a vehicle not listed or a vehicle where the options differ from those listed, and it does not fit, you may return the item within 60 days of purchase for a refund of the purchase price minus a 20% re-stocking fee. The item must be returned in unused condition and include the undamaged original item box inside the original shipping box. Used or installed items can only be exchanged for the same part. Shipping fees are not refundable. Return shipping is the responsibility of the customer.
Special order items and custom made items such as carpet sets and dash covers can not be returned.
If you should decide that you do not want an item and it is still in brand new condition, you may return it to us within 60 days of the original purchase date. Please call us first for a return authorization number. Upon receipt we will refund the purchase price minus a 20% re-stocking fee. The item must be returned in unused condition and include the undamaged original item box inside the original shipping box. Used or installed items can only be exchanged for the same part. Shipping fees are not refundable. Return shipping is the responsibility of the customer.
After 60 days, we can not issue any refunds. Refunds will not be issued on used or installed items. Special order items and custom made items such as dash covers or carpet sets can not be returned.
All products purchased from PartsPros, Inc. (eBay ID: parts-pros) are covered with a limited liability warranty. This warranty covers the product up to the purchase price only. By purchasing an item from PartsPros, Inc. the customer acknowledges and accepts that PartsPros, Inc. can not and will not be held liable for labor charges and/or any other expenses incurred from the use of, installation of, and/or failure of any part, and that the liability of PartsPros, Inc. shall not exceed the original purchase price of the item(s). This warranty is valid for the original purchaser only and will not transfer when ownership of the vehicle changes. This warranty will cover the replacement of the item only. Refunds will not be issued on defective items. We reserve the right to limit a customer to one warranty replacement if neglect, abuse, or improper installation is suspected to have caused the failure.
This warranty is only valid on item purchased through eBay from PartsPros, Inc. (eBay ID: parts-pros).
All images and text Copyright 2003-2013 PartsPros, Inc.