Item must be returned within: 3 Days refund will be given as: Merchandise Credit unless the item has been damaged, if by the shipping agency, refuse shipment and I will refund all your money (plus shipping and handling) when it returns to me. If I made a mistake and sent the wrong item let me know I will send a shipping label and your item. If I'm out of the item you may have your money refunded (plus sh&h), or take a store credit with a 20% discount on any other item you wish to purchase (better deal) anyway I want my customer to be happy so honesty helps a lot if you read my feedback you'll see that I try very hard to get my customers just what they want and as fast as I can. EMAIL FIRST BEFORE TAKING ANY OTHER ACTION. NO ONE LIKES BAD FEEDBACK. IF YOU DON'T LIKE IT DON'T BID ON IT. BECAUSE I DO NOT REFUND FOR NOT LIKING IT. PAYMENT: unless stated otherwise is to be made upon receipt of invoice to paypal. thanks again peg