Hardware

All brand new, in-stock hardware purchased from Phantom48 is protected by our 30-day return policy. If you receive an item that does not function properly, please contact support@phantom48.com to arrange an exchange for direct replacement. Your item must be returned to Phantom48 complete with all original packaging and box contents. Upon contacting support@phantom48.com, you will receive instructions for obtaining a return shipping refund, if applicable. Please note that B-Stock, Demo, Close-Out or Special-Order items may only qualify for a return for repair or, in some instances, return for an exchange.

Software

Software products purchased from Phantom48 may not be returned or exchanged. If you have difficulty with software purchased from Phantom48, please contact support@phantom48.com for assistance. We will advise you to the best of our abilities or facilitate communication between you and the software maker, when possible.

Exchanges

All hardware purchased from Phantom48 is covered by our 30-day exchange period. If you wish to return your hardware item in exchange for a different item, please contact support@phantom48.com for instructions. Your original item must be in brand new condition and must be returned complete with all original packaging and box contents. Items returned incomplete or with clear signs of wear will not be accepted. You are responsible for all shipping costs associated with an exchange.

Store Credit

If you would like to return any hardware item for store credit or make a deposit toward an item, Phantom48 will send you a receipt record of your US Dollar credit balance. Phantom48 reserves the right to refund your store credit at any time.

Refunds

Phantom48 reserves the right to collect a 15% Restocking Fee on returns for a refund and refunds of store credit balances resulting from exchanges. You are responsible for all shipping costs associated with the original purchase.

***International Buyers Please Note:
On orders qualifying for international shipment, import duties, taxes, and customs charges are not included in the item price or shipping cost. These charges are solely your responsibility. Please check with your country's customs office to determine what these additional costs will be prior to placing an order.
Should your item malfunction after our 30-day Return Policy expires, you must contact support@phantom48.com for assistance with warranty service.