Pre-Sale Customer Service
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Warranty
All "renewed" products sold on eBay from the Philips Authorized store, Philips Certified Auctions, are covered by a 90 Day MANUFACTURER'S Warranty. New products are covered by a One Year Warranty. These warranties are DIRECT from Philips Consumer Electronics, the original manufacturer of this product. In order to resolve an issue with a non-working item (DOA), missing or defective parts, or receive service, you must first register your product. Registering your product validates your warranty within the Philips Warranty System. Since there are many unauthorized sellers of Philips products on eBay, any request for service will be denied if the product has not been registered.

How to Register Your Philips Certified Auctions Product
You must have the model number, serial number, and proof of purchase from Philips Certified Auctions to register your product. Philips Customer Care representatives will not register products purchased from eBay from any unauthorized seller. Philips call 1-888-744-5477 or Magnavox call 1-800-705-2000.

How to Get Help with Installation, Service or Parts on Your Product
If you should need help with installation, parts replacement, or service, (including DOA products) simply call the Philips or Magnavox toll free number after completing the registration process. The Customer Care representative will ask for your model number and serial number to locate your registration in their system. Please have those available when calling. You will be assigned a case number for future reference.