FOR MULTIPLE PURCHASES PLEASE WAIT FOR AN INVOICE PRIOR TO PAYING SO SHIPPING CHARGES WILL BE CORRECT. Email any questions or for combined shipping. Shipping is usually via USPS or UPS, for other methods please email. Because eBay requires that sellers be responsible for delivery of items, all shipments are sent insured. PAYMENT IS DUE WITHIN 3 (THREE) DAYS OF ITEM END. Unpaid items will be relisted after 3 days and an Unpaid Item Claim will be filed with eBay. SATISFACTION IS GUARANTEED AT PHOENIX FARM! Items are guaranteed as described in the listing. RETURNS ARE ACCEPTED IF AN ITEM IS NOT AS DESCRIBED. The full purchase price and return shipping will be refunded upon receipt of an item that is not as described. Returned items must be in the same condition as when originally shipped to a buyer. RETURNS REQUESTS MUST BE MADE WITHIN 3 DAYS OF RECEIPT OF PURCHASE. If you are unhappy with an item you receive, please email us immediately and we will do our best to make it good. To return an item it must be 'not as described'. RETURNS ARE NOT ACCEPTED FOR BUYER'S REMORSE, CHANGE OF MIND OR IF AN ITEM IS NOT EXACTLY AS A BUYER IMAGINED. Buyers must ask questions before bidding if a particular feature of an item is of significance to the purchase. SHIPPING INSURANCE is included for all items. If you have a lost or damaged shipment email us immediately. We will assist you in acquiring reimbursement. YOU ARE SPECIAL AT PHOENIX FARM!! We appreciate your business. Our main goal is to make you happy! Thank you for visiting and please stop by often, there's always something new at PHOENIX FARM.