Please see below for details on our Delivery, Returns and Cancellations Policies.

Delivery

Buyer is responsible for postage costs, we endeavour to list postage costs on all our items, if you can't see the cost for your location, please contact us for a quote. Most items are dispatched same or next working day, all items are dispatched within 7 working days unless we contact you to arrange otherwise. You will receive a dispatch email when your item is posted.

We offer combined postage on all our items, please contact us for a combined invoice if purchasing multiple items and we will send you a discounted total. Please note, we do not offer local pick up on our items. If you require an item to be dispatched urgently and via Next Day Delivery, please send us an email and not a note on a Paypal payment (we do not receive these notifications separately).

All Recorded Delivery and Special Delivery parcels require a signature on delivery. If you unable to accept delivery, your parcel will be held at your local delivery office awaiting redelivery or collection. In cases where this is not arranged and the parcel is returned to sender, buyer is responsible for the cost of resending the parcel to them.

UK Delivery Times: 

Sellers Standard Rate:	Items marked Sellers Standard Rate may use any of the methods listed below.
1st Class:	1-4 working days.
2nd Class:	2-6 working days.
Next Day 1pm/Next Day 9am:	1 working day before specified time if items are paid for before 3pm. Please note: if you require an item to be guaranteed for delivery on a saturday morning, there is an additional charge.
Standard Parcels:	Up to 1 week.
Courier:	1-4 working days.

Non UK Delivery Times:

Airmail:	7+ working days.
Airsure:	Typically at least 1 working day faster than Airmail. Please contact us for availability to your country.

Please note, parcels to Italy and sometimes Germany can take up to 2 weeks to arrive. Overseas parcels over £30 in value may be required to pay for the offered insurance, at our discretion.

If you are expecting a delivery, please remember to check with your neighbours and local delivery office to see if the parcel is being held with them.

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Returns Policy

In keeping with our obligations as a business seller, we offer a 7 day "cooling off" period for all Buy It Now orders. As per the Distance Selling Regulations 2000, you are entitled to cancel any orders made with us via Buy It Now within 7 working days of receipt of your order. Please note, auction format sales are exempt from our returns policy, all auction format sales are final.

If you wish to return an item, we must be notified within 7 working days of receipt of your item, and all return or exchange items must be received back with us within 14 calendar days of receipt of your item to be eligible for refund or exchange as applicable. Any returns received outside of this period will be dealt with at our discretion.

Return items must be received in the same new, resaleable condition in which they were sold, with all original tags and packaging. We reserve the right to refuse any return item that is received in substandard un-resaleable condition.

*PLEASE NOTE: Items returned smelling of smoke or food, soiled, stretched or otherwise damaged will not be eligible for refund or exchange. If you wish to have these items returned to you, this will be done at cost*

Faulty items will either be repaired, exchanged or the cost refunded upon receipt of return. Unless the item is faulty, we are unable to accept perishable or personalised items for exchange or refund, we are also unable to accept make up and cosmetics, piercing accessories, hosiery, underwear and swimwear items for refund due to hygiene reasons. Custom made and personalised items are also excluded from our returns policy.

Please return items to: Phoenixx Rising, 3 Old Gates Drive, Blackburn, Lancashire, BB2 5BY, UK.

We recommend obtaining a free certificate of posting for all return items. We cannot be held responsible or accountable for return items lost or damaged in transit. All return items must be adequately packaged to prevent damage, usually the packaging in which the item was sent can be used for its return. The return parcel should include a cover note with your eBay username and nature of return to avoid any delays.

Please note, return postage costs are the responsibility of the buyer and will not be reimbursed. In the case of exchanges, the buyer is responsible for the postage cost of exchange items and any difference in item cost. Exchanges are subject to stock availability.

We will refund the cost of the return item(s) to you within 7 days of receipt of the returned order in satisfactory condition. Please note, original postage costs are non refundable.

This does not affect your statutory rights.

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Cancellations

Your order is an offer to buy from us. No acceptance of that offer is made until we despatch an item to you, at which point a contract will be formed between us. At any point up until then we may decline to supply an item to you. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid for that item in accordance with our refund policy above.

We reserve the right, in our discretion, to limit quantities, terminate accounts and to refuse or cancel any order, including after the order has been submitted, whether or not the order has been confirmed and payment has been received.

If we have insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible, any payments made to us will be refunded to you and we will notify you via email. The refund will be made as soon as possible, and always within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

In keeping with our obligations as a business seller, we offer a 7 day "cooling off" period for all Buy It Now orders. As per the Distance Selling Regulations 2000, you are entitled to cancel any orders made with us via Buy It Now within 7 working days of receipt of your order. Please note, auction format sales are exempt from our returns policy, all auction format sales are final. Please see our Returns Policy above for further details.