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1: What is your return policy? |
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2: How do I return my phone to you? |
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3: Can I exchange my phone? |
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4: Is this phone unlocked? |
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5: I don’t want to buy the item I bid on. What should I do? |
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6: Do you accept checks or money orders? |
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7: Can I come into your location to pick up my item? |
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8: Can you combine shipping on multiple auctions? |
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9: Can you send me a picture of the actual phone? |
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10: What does the life-timer read? |
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11: Will my SIM card work in this phone? |
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12: Is this a pre-pay phone? |
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13: Is an owner’s manual included? |
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14: What is included in this auction? |
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15: I am from Canada, do you ship there? If so, what do you charge? |
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16: Can this phone be reprogrammed to another service provider’s software? |
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17: What color is the phone? |
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18: When will my item ship? What is the tracking information? |
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19: What are the shipping charges to my location? |
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20: Are the accessories OEM? |
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21: Does the phone come in the original box?
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Q: What is your return policy?
A: If you are not completed satisfied with your purchase, we will provide a full refund of the purchase price provided you contact us within 10 days of receipt of your item.
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Q: How do I return my phone to you?
A: If you need to return your phone for any reason you may send it back to us using the United States Postal Service (standard mail). Once we receive your phone we will provide you with a full refund of your purchase price as well as the initial shipping charges.
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Q: Can I exchange my phone?
A: Unfortunately, we do not handle exchanges because we cannot guarantee that we will have a satisfactory replacement phone. Refunds only.
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Q: Is this phone unlocked?
A: Any phones that have been unlocked will say ‘Unlocked’ in the item title. Please read the auction carefully to see if the phone that you are interested has been unlocked.
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Q: I don’t want to buy the item I bid on. What should I do?
A: eBay allows bidders to “retract” their bid. If you would like to retract your bid, please contact us through the eBay messaging system so that we can process the cancellation through eBay.
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Q: Do you accept checks or money orders?
A: No, we only accept PayPal payments.
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Q: Can I come into your location to pick up my item?
A: Unfortunately we are not set up as a retail store and therefore we are unable to accommodate customers in person.
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Q: Can you combine shipping on multiple auctions?
A: No, all items purchased must each be paid for in full.
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Q: Can you send me a picture of the actual phone?
A: Due to the sheer number of used phones that PhoneChoice posts it is impossible to photograph each individual phone. However, if, for any reason, you are not 100% completely satisfied with your purchase simply return the phone within 10 days from receipt of phone and we will gladly refund both your purchase price and initial shipping charges.
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Q: What does the life-timer read?
A: Due to our high volume of phone sales we are unable to accurately tell you what the life-timer will read on the phone you receive.
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Q: Will my SIM card work in this phone?
A: Your SIM card will work with any unlocked phone that we sell (except for Nextel and Boost Mobile phones). If your current phone uses a SIM card and you are not a subscriber of Nextel or Boost Mobile, then your SIM card will work with any of our UNLOCKED phones. If you are purchasing a phone that does not say ‘unlocked’ in the title, please read the description carefully to see if your card will be compatible.
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Q: Is this a pre-pay phone?
A: The service provider of the phone is listed in the auction. Please contact the service provider (listed in the auction) to determine whether or not the phone can be activated as pre-paid prior to bidding.
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Q: Is an owner’s manual included?
A: Unfortunately, our auctions do not include manuals or the original retail boxes.
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Q: What is included in this auction?
A: All of the FREE items included in the auction are clearly listed on the auction page.
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Q: Where do you ship?
A: PhoneChoice only ships within the United States including Alaska and Hawaii. Due to the time and expense associated with U.S. customs regulations and the international limitations, we are unable to ship internationally. Therefore, PhoneChoice does not ship to Canada or Puerto Rico. All payments received from Puerto Rico or elsewhere outside the United States will be refunded promptly. We will also refund 100% of the associated shipping charges.
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Q: Can this phone be reprogrammed to another service provider’s software?
A: While this can be done with some phones we do not provide this service.
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Q: What color is the phone?
A: The color of the phone is the color you see in the picture, unless it is otherwise noted in the auction.
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Q: When will my item ship? What is the tracking information?
A: We send e-mails to your registered PayPal e-mail address the day your item is shipped. |
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Q: What are the shipping charges to my location?
A: Please see the auction that you are interested in to determine shipping charges. Charges vary according to the weight of your package.
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Q: Are the accessories OEM?
A: All accessories are brand-new, aftermarket non-OEM.
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Q: Does the phone come in the original box?
A: No, none of our phones include the original retail box.
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