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| Q:What is your return policy? |
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| A:Due to the one time use/nature of my products, returns are not taken so please make sure this item is for you before buying! Should you receive a defective disk, we will gladly exchange it for the same one! |
| Q:Do you combine shipping? |
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| A:Disk purchases ship for only one fee if paid for all at the same. time. Request total from the seller if the option to combine shipping is not working. |
| Q:When can I expect my order to arrive? |
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| A:Your item may take up to 7 days to leave our facility. Once we ship your item, we depend on the USPS to properly handle and deliver your item(s) which is completely out of our control. Should they mishandle your item, please let us know and we will assist you. Please keep this in mind when leaving feedback as shipping is beyond out control Thanks! |
| Q:How much is the Shipping and Handling Charge? |
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| A:Shipping is always combined when available. it is up to the buyer to hold off paying until they are done shopping to ensure combined shipping. Request total from the seller if there is a problem. Large props have calculated shipping on the auction. |
| Q:Do you ship internationally? |
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| A:Only disks ship internationally! You are responsible for any and all custom fees. I legally ship internationally and cannot put gift or less than the actual price paid to avoid customs fees. Do not bid if you do not agree with this! |
| Q:How do I use your products? |
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| A:My digital background backdrops and templates are designed for the average photoshop digital photographer to enhance creativity! While my products do not come with instruction unless otherwise noted, I sell video tutorials that give you lifelong photoshop skills! Worth every penny!
Click my store icon to see all my products. |
| Q:Where can I find your tutorials? |
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| A:I sell all items as auctions and as Buy It Now Items.
You can view all my products by pasting this into your browser:
http://stores.ebay.com/Photography-By-Katrina-Brown_W0QQsspagenameZMEQ3aFQ3aSTQQtZkm |
| Q:My disk is not working! What is wrong!? |
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| A:Make sure you have a DVD drive in your computer. Also, make sure you copy the files to your hard drive FIRST. Never run images off the disk! If all these things are in order and your disk does not work, it is very possible the disk is defective from the manufacturer. We will replace it immediately! |
| Q:Why aren't you answering my emails? |
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| A:Emailing us and not getting a response? Spam filters are probably at work- contact us through Ebay using the contact member or FROM the auction you won. I am also frequently on assignment so please don't think we are ignoring you! Our customers mean the world to us and we do our best to answer you promptly. |
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