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| Q:Can I change my shipping address? |
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| A:NO, we only ship to the address you provided paypal when you paid for your order. Please confirm you have the correct address on file with paypal before paying for your item. It is a violation of ebay policy for sellers to ship to addresses other than the one provided at time of payment. |
| Q:What is the shipping cost? |
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| A:Please select the "Shipping and payments" tab at the start of the auction description just under the first picture to calculate shipping cost. |
| Q:What is your return policy? |
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| A:We accept returns on most items. Items must returned within 30 days from auction end in new unused condition. Return to:
Pillowflex, Inc
attn:Pete
511 Tommy Lee Cook RD
Palmetto, GA 30268
Refunds are issued via the method of payment you used ie. if you paid with paypal a paypal refund will be issed. Shipping is non-refundable |
| Q:Do you combine shipping? |
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| A:Yes on most items. For tennis rackets please use the calculator at the bottom right on the page, please note you may need to turn off your popup blocker to view this. For pillow inserts contact peteuga@yahoo.com you must include your zip code, size and quantity desired to received a quote. |
| Q:When can I expect my order to arrive? |
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| A:Most items ship with 2 business days you will receive tracking info from either usps or Fedex via your email on file with paypal. Please besure your email filters allow emails from both of these sites www.usps.com and www.fedex.com Please add USPS_Shipping_Services@usps.com to your email address book. The shipment will be from Pillowflex |
| Q:How much is the Shipping and Handling Charge? |
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| A:please use the calculator on the bottom right of the auction page, note you may need to turn off your pop-up blocker to view this screen |
| Q:Do you ship internationally? |
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| A:Yes all items on our page can be shipped internationally. Please allow up to 3 weeks for shipping times. We only use the USPS for international shipments, no acceptions DON'T ASK. |
| Q:Where is my tracking #? |
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| A:WE DO NOT ANSWER EMAILS REQUESTING TRACKING INFO Tracking info for EVERY order paid for via paypal is sent to the same address used for your paypal account. Besure your email filters allow you to receive emails from www.usps.com and www.fedex.com. If you paid by check tracking info is sent only if you provided your email address. |
| Q:Change of Address |
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| A:Sorry but we only ship to the address shown on your payment. We will NOT to ship to different address than the one provided at time of payment. |
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