| - Frequently Asked Questions
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Welcome to our frequently asked questions, this resource will help you understand our store policies and provide answers to the most common questions. We encourage you to read through this page as well as contact us, if you feel your questions were not answered below, or if your question is product specific. We also suggest you read the listing you are bidding on thoroughly. Click [HERE] to return to our storefront
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The links below are under construction but show you the content of our FAQ. Simply scroll down to read the document. |
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About us
A reserve logistics leader, PlanetOverstock has served the value driven secondary market for years. Whether through auction or direct sale, you will not find better prices.
We are able to offer such a service because our return asset examination facility processes products daily from the top national retail chains. The products processed range from customer returns to overstocked items.
We want to help!
Our address is:
PlanetOverstock
310 Division St
Boonton, NJ 07005 |
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Communication
I have a Question before I buy, what do I do?
Use the "ASK SELLER A QUESTION" form, on the item listing page that you have a question about.
I have a concern with something I bought, how do I contact support?
Use the "ASK SELLER A QUESTION" form on the listing you won, you should still have the link to the listing in your e-mail or you can find it under your "My Ebay" console.
What information should I include?
The more information you include in communications with us the better we may assist you, especially reference your eBay auction number in any message to us. If you are emailing/calling us/visiting us please make sure you included the aforementioned auction number and your eBay user ID. |
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Our ProductsPlanetOverstock specialty is general home and garden merchandise, although we offer a wide array of brand named products beyond that, from consumer electronics to housewares. We receive returns from the top national retail chains daily, so stop by our eBay store frequently. You never know what you will find, but it is almost certain to be priced lower than anywhere else! |
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PaymentHow do I pay for an item?
The winning bidder receives an email with automatic links to eBay's checkout process. The email is always sent to the email address that is currently on file with eBay. (If a day has passed since the auction that you won has closed, and you have not yet received our winning bid notice, it may have been sent to an old outdated email address) Payment is made through PayPal, PayPal is the only payment system we use.
Can I pay with a Money Order or Personal Checks?
No, I am sorry eBay forbids use of Checks and Money Orders.
If I win multiple items, can I pay for them all at once?
Our system sends separate winning bidder emails to you for each auction that you have won. Each email will contain a link to eBay's checkout system. At the moment our system treats each auction as a separate transaction, so you will need to pay for each auction individually.
When is payment due?
Payment is due with in three (3) business days (72 hours) of winning an auction, or you plan on paying with cash for a Local Pickup. Local Pickups must be picked up with in a week of winning an auction/buy it now.
If payment is not received in a timely fashion we will work within the eBay frame work and it will be marked as a dispute, eBay's "Unpaid Item Policy" and eBay's "User Agreement" make clear that buyers must pay for items they commit to purchase, by bidding on an item you are entering into an agreement which states upon winning an action you will complete the transaction.
Once the set payment window lapses and multiple unpaid item notifications are sent, our system will automatically engage the dispute process. If a resolution is not agreed upon eBay will place an UNPAID item strike against your account
Sales Tax
New Jersey residents, we are required by law to collect 7% Sales Tax.
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ShippingHow much is shipping for your auction?
All shipping, freight and handling fees are posted on our listings. You can find the shipping charges to the right of the item picture, at the top of the page. In some cases it will be a flat fee, in other cases eBay will require you to log in as it uses your ZIP code from your profile to calculate shipping fees.
All calculated shipping costs are calculated based on your ship to zip code using Ebay's shipping calculator. All orders are shipped from NJ zip code 07005.
Do you ship merchandise to Canada, Mexico, Alaska or Hawaii?
Sorry, we only ship products to street addresses in the 48 mainland United States, we ship UPS ground only to the lower 48 States.
Do you ship to PO BOXES, APO/FPO, Puerto Rico, or other U.S. Protectorates and Territories?
Sorry, we only ship products to street addresses in the 48 mainland United States.
Special note regarding APO/FPO
We would love to ship our products to the valiant men and women who serve in the Armed
Services, We use UPS ground for shipping, at this time they do not provide shipments to APO/FPO
Estimated ground delivery map
Note this is an ESTIMATED ground delivery map, transit times may be above or below stated time.
Can you ship merchandise to other Countries or continents if the buyer is willing to pay actual shipping charges?
Sorry, we only ship products to street addresses in the 48 mainland United States.
I would like to get this merchandise quickly. Is next day or second day shipping available?
At this time we only offer ground service, which specifies 3-7 business day delivery time.
If I order more than 1 item, can shipping be combined and will there be a discount?
Sorry we can not combine orders
Where can I find a tracking number for my package(s)?
Our system will automatically send out a UPS tracking number. |
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Local Pickup
Is local Pickup available?
YES!! LOCAL PICKUP IS ENCOURAGED ANY OF OUR ITEMS CAN BE LOCALLY PICKED UP AT OUR NJ WAREHOUSE!
I won an auction and it states "Local Pickup", now what?
If you bid and won an auction that has a "Local Pick Up" tag then it means you live in driving distance from our warehouse. It also means you must read the following information below and on our other "Local Pick Up" information page [HERE].
Is there a local pickup service charge?
Yes, a small $5 per item pickup is applied to each item that is picked up from our warehouse.
Are there directions for local pickup I can print out?
Please click [HERE] for an easily printed direction sheet and more information.
I have other Local pickup questions that are not listed above?
Click [HERE] for more information. |
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OtherWhat if I won the auction but changed my mind, or I made a mistake/oversight?
Please let us know if you have made an error in purchasing your item.
Can you edit the final price of the auction?
No, once an auction has been completed it is our policy as well as a an eBay rule that we will not be able to edit the final totals on a sale.
The the product color looks a little bit different then it does in the listing, why?
Due to differences in display technologies, settings and lighting, the color of an item may appear slightly
different in person.
Buying to give as a gift? Will your products make a good gift?
Please remember that PlanetOverstock is a liquidator of returned and overstocked items, so a
products commercial packaging (the box) may be distressed. This has no effect on the condition
of the product, if the tag says "NEW" then it is new, although it can still have a distressed box.
Most of our customers do not find this a problem as most people throw away the commercial
packaging (the box).
Do you provide warranties?
We do not provide "warranties", although you will receive the product you bid as described
in the listing.
Can I purchase a warranty from you?
Certain items are eligible for "Square Trade" warranties, please look for the logo in our listing |
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Awards, seals, certifications, & compliances programs |
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This icon next to a member's user ID means that the seller meets the criteria for being a PowerSeller---consistent volume sales, 98% total positive Feedback or better, eBay marketplace policy compliance, and an account in good financial standing. With this mark, you can be confident that you are transacting with an experienced eBay seller who has proving that they’re committed to customer satisfaction. |
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SquareTrade's mission is to build trust in transactions and to create a better online trading experience. SquareTrade Seal Members form eBay's largest community of trusted sellers, with millions of listings displaying the SquareTrade Seal every day. The SquareTrade Warranty Program is available on Seal Member listings, and is a service provided to buyers to help make your buying experience a good one. |
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A member since 2001, we have served and shipped tens of thousands of products. Having a long established record on eBay is important, so you can see our record throughout the years and the quality we have kept. |
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For each transaction, the buyer and seller are allowed to rate each other by leaving feedback. Each feedback left consists of a rating (positive, negative, or neutral), and a short comment. These ratings that members leave for each other are used to determine individual member profiles. The feedback score represents the number of eBay members that are satisfied doing business with a particular member. It is usually the difference between the number of members who left a positive rating and the number of members who left a negative rating. |
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ID Verify establishes an eBay member’s proof of identity, helping both buyers and sellers trust each other. In the ID Verify process, a third-party company (Equifax in the U.S.) works with eBay to confirm members’ identity by cross-checking their contact information using consumer and business databases. |
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Verification increases the security of the PayPal network and merchant ecosystem. Verified members have successfully completed PayPal's Verification system to establish their identity. In the U.S., a Verified member has added and confirmed a bank account with PayPal | |
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Legal terms and conditions
Placing a bid with PlanetOverstock affirms you have read and agreed to the terms above. Although every effort has been made to ensure the accuracy of all information contained herein PlanetOverstock makes no warranty expressed or implied with respect to accuracy of the information, including price, product editorials, availability or product specifications. We are not responsible for events beyond our direct control and all content, and policy is subject to change without notice.
eBay policy and rules may supersede the above, in those cases we defer to their set policy. Product and manufacturer names/images are used only for the purpose of identification. All other copyrights are reserved by their respective holders. |
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