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Welcome to our frequently asked questions, this resource
will help you understand our store policies and provide answers to the most
common questions. We encourage you to read through this page as well as contact
us, if you feel your questions were not answered below, or if your question is
product specific. We also suggest you read the listing you are bidding on
thoroughly.
Click [HERE] to return to our storefront
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| Updated On 09/1/09 - Returning customer please note some terms and conditions may have changed |
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The links below will help you navigate to the specific
answers to your questions, or press and hold the "CTRL" button on
your keyboard while pressing "F" to bring up a search box. With the
search box open, you can search by keywords, the less words used in a
query the more successful it will be. You may also simply scroll down to read
the document.
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About usA reserve logistics leader,
PlanetOverstock has served the value driven secondary market for
years, a testament to that we have hundreds of thousands of customers who
love our high quality product offerings at market driven pricing.
Whether through auction or direct sale, you will not find better prices.
We
are able to offer such a service because our return asset
examination facility process tens of thousands of products daily
from the top national retail chains. The products processed range from
customer returns to overstocked items.
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Communication
I have a Question before I buy, what do I do?
Use the "ASK SELLER A QUESTION" form, on the item listing page that you have a question about.
I have a concern with something I bought, how do I contact support?
Use
the "ASK SELLER A QUESTION" form on the listing you won, you should
still have the link to the listing in your e-mail or you can find it
under your "My Ebay" console.
What information should I include?
The
more information you include in communications with us the better we
may assist you, especially reference your eBay auction number in any
message to us. If you are emailing/calling us/visiting us please make sure
you included the aforementioned auction number and your eBay user ID.
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Our ProductsPlanetOverstock
specialty is general home and garden merchandise, although we offer a wide array
of brand named products beyond that, from consumer electronics to
housewares. We receive returns from the top national retail chains daily, so
stop by our eBay store frequently. You never know what you will find,
but it is almost certain to be priced lower than anywhere else! |
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Product ConditionsWhat is the condition of the products we sell?
Products
offered on by PlanetOverstock fall into two categories, which
are "NEW" and "USED". You will find the condition of the product
for which you are bidding on/buying in the "Headline/Title", as well as marked using the eBay "Item Specifics" tag. When
the "NEW" tag/status is applied, it infers the item(s) range from never
been opened (which are the majority), to items that have "distressed
commercial product packaging" (product box), or may be an opened box
item but unused. The "USED" tag is applied for items that have been used.
Please note, products marked
as NEW may still have "distressed commercial product packaging"
(product box), most of our customers throw away the commercial packaging
(product box) and find it is not an issue. Keep this in mind when buying an
item as a gift or if you are a collector. Note, the commercial packaging
will have our inventory/stock label(s) on it as well as retail chain/store
labels/manufacturers.
So your items are "Brand New" and "Sealed"?
Most of the merchandise on PlanetOverstock is new and sealed in the original manufacturers
packaging. Some items are retails shelf pulls, meaning that they may have been opened but are
fully functional and cosmetically like new. Open box items are fully tested and checked for all
components.
So the products status will be stated in the listing?
Yes the product status will be listed, the only thing we do not mention is if the "Products Commercial
Box/Packaging is distressed". We do not mention this as it has NO EFFECT on the product itself and most
customers throw the products commercial boxes(s) out.
So what does NEW mean?
New means the product is unused, but it could still be an opened/distressed box product. Open boxed product
means some one bought it, took it home opened it and changed their mind. In most cases the product
was
not even removed from the packaging. In the case of distressed
commercial packaging, the most likely cause would be related to
shipping or store handling.
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PaymentHow do I pay for an item?
The winning
bidder receives an email with automatic links to eBay's checkout
process. The email is always sent to the email address that is
currently on file with eBay. (If a
day has passed since the auction that you won has closed, and you have
not yet received our winning bid notice, it may have been sent to an
old outdated email address) Payment is made through PayPal, PayPal is the only payment system we use.
Can I pay with a Money Order or Personal Checks?
No, I am sorry eBay forbids use of Checks and Money Orders.
If I win multiple items, can I pay for them all at once?
Our system
sends separate winning bidder emails to you for each auction that you
have won. Each email will contain a link to eBay's checkout system. At
the moment our system treats each auction as a separate transaction, so
you will need to pay for each auction individually.
When is payment due?
Payment is
due with in three (3) business days (72 hours) of winning an auction,
or you plan on paying with cash for a Local Pickup. Local Pickups must
be picked up with in a week of winning an auction/buy it now.
If
payment is not received in a timely fashion we will work within the
eBay frame work and it will be marked as a dispute, eBay's "Unpaid Item
Policy" and eBay's "User Agreement" make clear that buyers must pay for
items they commit to purchase, by bidding on an item you are entering
into an agreement which states upon winning an action you will complete
the transaction.
Once the set payment window lapses and multiple unpaid item notifications are sent,
our system will automatically engage the dispute process. If a
resolution is not agreed upon eBay will place an UNPAID item strike
against your account and we will also follow this action by blocking you from shopping with us.
Sales Tax
New Jersey residents, we are required by law to collect 7% Sales Tax.
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ShippingHow much is shipping for your auction?
All
shipping, freight and handling fees are posted on our listings. You can
find the shipping charges to the right of the item picture, at the top
of the page. In
some cases it will be
a flat fee, in other cases eBay will require you to log in as it uses
your ZIP code from your profile to calculate shipping fees.
All shipping fees are calculated using a national carrier's public calculator. We have no control over the set price.
Do you ship merchandise to Canada, Mexico, Alaska or Hawaii?
Sorry,
we only ship products to street addresses in the 48 mainland United
States, we do not make exceptions. Please do not email us regarding
this, as there are no exceptions.
Do you ship to PO BOXES, APO/FPO, Puerto Rico, or other U.S. Protectorates and Territories?
Sorry,
we only ship products to street addresses in the 48 mainland United
States, we do not make exceptions. Please do not email us
regarding this, as there are no exceptions.
Special note regarding APO/FPO
We would love to ship our products to the valiant men and women who serve in the Armed
Services,
but due to logistical/package carrier reasons we are unable to. We
continue to look for solutions so we can ship to APO/FPO boxes in the
future.
Estimated ground delivery map
Note this is an ESTIMATED ground delivery map, transit times may be above or below stated time.
Can you ship merchandise to other Countries or continents if the buyer is willing to pay actual shipping charges?
No, we only ship products to street addresses in the 48 mainland United States. We will not make
any exceptions and we will not entertain request for air-freight service to other countries.
I would like to get this merchandise quickly. Is next day or second day shipping available?
At this time we only offer ground service, which specifies 3-7 business day delivery time.
If I order more than 1 item, can shipping be combined and will there be a discount?
Sorry we can not combine orders as the items may not be in the same facility.
Where can I find a tracking number for my package(s)?
If applicable our system will automatically send out a tracking number, please
do not contact our support team asking for a tracking number if you did
not receive one as our support team will be unable to provide it to
you. Customer service does not have access to tracking numbers.
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Local Pickup
Is local Pickup available?
YES!! LOCAL PICKUP IS ENCOURAGED ANY OF OUR ITEMS CAN BE LOCALLY PICKED UP AT OUR NJ WAREHOUSE!
I won an auction and it states "Local Pickup", now what?
If you bid and won an auction that has a "Local Pick Up" tag then it means you live in driving
distance from our warehouse. It also means you must read the following
information below and on our other "Local Pick Up" information page [HERE].
Is there a local pickup service charge?
Yes, a small $5 per item pickup is applied to each item that is picked up from our warehouse.
Are there directions for local pickup I can print out?
Please click [HERE] for an easily printed direction sheet and more information.
I have other Local pickup questions that are not listed above?
Click [HERE] for more information. |
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Return PolicyWhat is the return policy?
We only accept returns when we have made a mistake, if you find this is the case you must
contact us within 96 hours (4 Days) after receiving your item, so please check your item when
you receive it. If more then 96 hours (4 Days) elapses we reserve the right to deny returns.
What if I changed my mind during bidding or after?
We are sorry, we can not have a return policy that accepts returns that is similar in nature to a retail
store, you can only return a product if we made a mistake, or if there is something wrong with
the product (does not function). Any item returned is inspected thoroughly and check against
our records, if a discrepancy is found we reserve the right to deny the return.
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OtherWhat if I won the auction but changed my mind, or I made a mistake/oversight?
We are sorry, if you won the auction and received the confirmation email we CAN NOT provide a
refund as the item will be shipped to you and you will be charged. To provide such amazing value to
our customers, certain well defined rules like this must be in place.
Again, if you bid on and win or buy an item from us, you MUST pay for it. If payment is not received your case will be reported to eBay as a dispute, which follows the eBay framework. When bidding or purchasing items on eBay you are agreeing to the purchase contract set by eBay and the store you are buying from. You can find out more regarding this policy here on eBay's Unpaid Item policy and eBay's User Agreement pages.
Can you edit the final price of the auction?
No,
once an auction has been completed it is our policy as well as a an
eBay rule that we will not be able to edit the final totals on a sale.
The the product color looks a little bit different then it does in the listing, why?
Due to differences in display technologies, settings and lighting, the color of an item may appear slightly
different in person.
Buying to give as a gift? Will your products make a good gift?
Please remember that PlanetOverstock is a liquidator of returned and overstocked items, so a
products commercial packaging (the box) may be distressed. This has no effect on the condition
of the product, if the tag says "NEW" then it is new, although it can still have a distressed box.
Most of our customers do not find this a problem as most people throw away the commercial
packaging (the box).
Do you provide warranties?
We do not provide "warranties", although you will receive the product you bid as described
in the listing. Any further product/technical support may or may not be available through the
manufacturer.
Can I purchase a warranty from you?
We do not provide or sell "Warranties". Any further product/technical support may or may
not be available through the manufacturer.
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Awards, seals, certifications, & compliances programs |
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This icon next to a member's user ID
means that the seller meets the criteria for being a
PowerSeller---consistent volume sales, 98% total positive Feedback or
better, eBay marketplace policy compliance, and an account in good
financial standing. With this mark, you can be confident that you are
transacting with an experienced eBay seller who has proving that
they’re committed to customer satisfaction. |
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SquareTrade's mission is to build
trust in transactions and to create a better online trading experience.
SquareTrade Seal Members form eBay's largest community of trusted
sellers, with millions of listings displaying the SquareTrade Seal
every day. The SquareTrade Warranty Program is available on Seal Member
listings, and is a service provided to buyers to help make your buying
experience a good one. |
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A member since 2001, we have served
and shipped tens of thousands of products. Having a long established
record on eBay is important, so you can see our record throughout the
years and the quality we have kept. |
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For each transaction, the buyer and seller are allowed to rate each
other by leaving feedback. Each feedback left consists of a rating
(positive, negative, or neutral), and a short comment. These ratings
that members leave for each other are used to determine individual
member profiles. The feedback score represents the number of eBay
members that are satisfied doing business with a particular member. It
is usually the difference between the number of members who left a
positive rating and the number of members who left a negative rating. |
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ID Verify establishes an eBay member’s proof of identity, helping
both buyers and sellers trust each other. In the ID Verify process, a
third-party company (Equifax in the U.S.) works with eBay to confirm
members’ identity by cross-checking their contact information using
consumer and business databases. |
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Verification increases the security of the PayPal network and
merchant ecosystem. Verified members have successfully completed
PayPal's Verification system to establish their identity. In the U.S.,
a Verified member has added and confirmed a bank account with PayPal | |
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Legal terms and conditions
Placing
a bid with PlanetOverstock affirms you have read and agreed to the
terms above. Although every effort has been made to ensure the accuracy
of all information contained herein PlanetOverstock makes no warranty
expressed or implied with respect to accuracy of the information,
including price, product editorials, availability or product
specifications. We are not responsible for events beyond our
direct control and all content, and policy is subject to change without notice.
eBay
policy and rules may supersede the above, in those cases we defer to
their set policy. Product and manufacturer names/images are used only
for the purpose of identification. All other copyrights are reserved by
their respective holders. |
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PlanetOverstock - PlanetOverstock1 - Planet Overstock - http://stores.shop.ebay.com/PlanetOverstock1
http://myworld.ebay.com/planetoverstock1/ - FAQ - Frequently asked Questions | |
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