We pack and post quickly, live plants and moss are posted Mondays only so they arrive the same week and not held in a delivery depot over weekends and bank holidays.
Postage is 2nd class as now ebay are taking 18% of all sales including postage, we have had to offer 2nd class to keep the cost down, this is down to ebay not us, as in over 14 years of trading our postage costs have always been the price of the stamp, but with Ebays new pricing unfortunately we have to add their % to the cost.
We do offer as instructed by ebay to provide a next day tracked and sign for service if you require your items before 1pm the following day.
Items up to 2kg are posted using Royal Mail.
This normally takes 3-5 working days to arrive.
Royal Mail do state that they don’t class any items as being lost until 15 working days have passed for the UK and 20 working days overseas.
Once items have been handed to Royal Mail we do have to be patient and wait for the items to be delivered.
We do take loss serious and will do all we can to solve any problems.
Any item that had not been delivered within Royal Mails time limit will be replaced and a claim forwarded to their security team to investigate the loss.
We also use collect + for 2kg+ items which is a 3-5 day service. These can be tracked for piece of mind.
We also do not provide free postage as there is no such thing, we do combine items which is cheaper than loading the postage cost to every item.
For heavy items we can work out the best price if you ask for a total or send a message before you pay.
Thank you for looking and any questions please feel free to ask.
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