 |
| Q:Can you mark this shipment as a gift? |
|
| A:No. According to eBay, buyer requests to falsify customs declarations or have an item marked as "Gift" in order to evade Customs fees is illegal. |
| Q:Is there a phone number I may contact you at? |
|
| A:If you have a question about an item or previous order, or just a question in general, please contact us through the auction. Email provides a fast and efficient way for us to address any questions or concerns you may have. |
| Q:Can you ship on my FedEx or UPS account number? |
|
| A:Yes, simply indicate the shipping carrier, account number, and method of shipment when you submit your payment. There is a $10 materials charge per order for using your own shipping account. |
| Q:Has my order shipped yet and where can I find a tracking number for my order? |
|
| A:You will receive tracking information emails the morning after your order ships. Please note that these emails often get caught by spam/junk mail filters so please add "ebayinfo@piapc.com" to your safe list. You may also look up your tracking information by going to http://www.piapc.com/tracking.aspx |
| Q:If I win, can I pick this up from your location to save on shipping costs? |
|
| A:Yes, we allow customers to pickup their items from our location in Livonia, MI. Please see the Shipping section of the auction listing for complete details on local pickups. Please note that there is a $10 handling fee applied to every local pickup auction. |
| Q:Why should I purchase from Play It Again PCs? |
|
| A:Just as our mission states, Play It Again PCs strives to provide a professional and cost effective experience for anyone looking to purchase quality used IT equipment. When you become a Play It Again PCs customer, you're not only purchasing quality equipment, but you're also getting professional service and great pricing along the way! |
| Q:Can I stop by and take a look at something I'm interested in prior to making a purchase? |
|
| A:Unfortunately, unless picking up an order, Play It Again PCs does not allow customers in our warehouse for insurance and security reasons. If you have any questions about something you're interested in, please contact us. |
| Q:Where can I find technical support on the item(s) I've purchased from you? |
|
| A:If you are having trouble or a problem with a computer or other item you purchased from Play It Again PCs, please click visit our technical support section at our http://www.playitagainpcs.com |
| Q:What is your return policy? |
|
| A:You may view our return policy on our website at www.playitagainpcs.com |
| Q:I am interested in purchasing more than one of your items, do you sell in bulk, wholesale, or offer quantity discounts? |
|
| A:Yes, Play It Again PCs does offer some items as bulk purchases at quantity discount pricing. These items are available in our wholesale products section on our website, www.playitagainpcs.com, as well as our eBay store in the Lot Auctions category. |
| Q:I am having trouble with a computer I bought, can you help? |
|
| A:If you have having issues with drivers, or devices not working properly, please make sure that you have properly installed your operating system and have downloaded and installed all the necessary drivers. See next question for more info. |
| Q:My sound, video or other devices aren't working correctly, what's wrong? |
|
| A:If you are having trouble or a problem with a computer or other item you purchased from Play It Again PCs, please click visit our technical support section on our website, www.playitagainpcs.com |
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