Paypal payment required within 7 days from date of sale. Occasionally, usps parcel post & 1st class international mail can take 4 weeks to reach its destination. USPS does not offer tracking for 1st class international mail. Please select the priority mail shipping option for fast shipping or international tracking. If you have questions or need assistance, contact me through the “ask a question” link available on each auction site.
MESSAGE TO BUYERS:
Store Closures / Shipping Delays: There are no store closures or shipping delays scheduled at this time.
Thank you for visiting our store! Please use the above link to sign up for future Promotions/Sales notifications from Pocket's Closet. For Faster Access to the items you are looking for, please use the STORE SEARCH and STORE CATEGORIES Boxes on the left side of this page. All of our auctions are from a smoke-free, pet-free home. In order to ensure a smooth transaction, we have included the information below:
Customer Satisfaction: We strive for 100% customer satisfaction and positive feedback. If you are not satisfied with a transaction, or an item is defective (or not as described in the auction site) please contact us immediately through the eBay Message Center and give us an opportunity to work out a solution before leaving neutral or negative feedback.
Communication: Ebay's “ask seller a question” links are the best way to reach us. To ensure prompt service and communication, please use the “Ask a Question” link on every auction site to communicate with us. Please use the Message Tab in “My Ebay” to see responses and all eBay communications. Questions are typically answered within 24 hours through eBay's message center.
Changed your mind? If you purchase an item from our store and change your mind before the item is shipped, no problem…please contact us immediately & request to cancel the transaction. Transactions can be cancelled with no negative impact or expense to buyer or seller as long as the buyer and seller are in mutual agreement -- and your item has not already been shipped.
Return Policy: Returns are accepted if merchandise is returned in new, unused condition with original manufacturer’s tags / packaging within 14 days of delivery. Please contact us for return instructions.
Payment: Payment is due no later than 7 calendar days from date of purchase. Unfortunately, eBay is phasing in an “immediate Payment” Requirement. Eventually all BUY IT NOW auctions will require immediate payment. If you do not have a Paypal Account and wish to purchase items from our store, please contact us for purchase and payment instructions
Shipping Charges: We charge actual postage plus $1 for small packages and $2 for large packages to All Locations (to offset the cost of handling and packaging materials necessary to operate our store). If you would like a shipping quote in advance of your purchase, please contact us via the eBay Message Center. As always, any overpayment in shipping greater than $1.00 will be refunded to buyers with Paypal accounts.
Accurate Name, Address and Phone Number for Shipping Label: When submitting your Paypal payment, please verify that (1) your shipping address is correct and (2) the First and Last Name of the Recipient are included. We can only ship to a confirmed shipping address provided with your Paypal Payment. Buyers can store more than one confirmed shipping address in their eBay account. To modify or add shipping addresses, sign into “My Ebay” and select "Addresses" under the “Account” Pull-down menu. Providing accurate information will help to prevent delayed, misdirected or lost packages. International and some domestic shipping services (such as FedEx) now require the recipient's phone number for delivery. As a result, buyers are being asked to provide their phone number when making payment.
Combined Shipping for multiple purchases: If you purchase multiple items from our store, we will combine shipping to save you money whenever possible. If you plan to purchase items separately and desire combined shipping, please notify us before any of your items are shipped. Ebay’s shipping calculator is limited when calculating combined shipping for multiple purchases. In addition, less expensive shipping options (that currently, cannot be added as shipping options to eBay auction sites) may be available depending on your location and the combined bulk/weight of your order.
If Immediate Payment is required, eBay’s shipping calculator will not work properly for combined shipping: eBay is phasing in "IMMEDIATE PAYMENT” requirement to reduce the number of unpaid transactions. Eventually, all "BUY IT NOW" auctions will require immediate payment. However, in the meantime….
If you purchase multiple items from our store, Please use BUY IT NOW and COMMIT TO BUY on each item, but do not pay for the items until we send you a revised invoice with combined shipping. If the above doesn’t work and immediate payment is required:
1. Pay immediately for the items
2. We will refund any overpayment in combined shipping via your paypal account
1. Use BUY IT NOW and COMMIT TO BUY on ONE OF THE ITEMS ONLY
2. Pay for it.
3. Send us an e-mail with the other auction number(s), quantity, and sizes of the additional item(s) you wish to purchase
4. We will send you a separate invoice via Paypal for the remaining item(s) with the balance due for combined shipping.
5. Pay the invoice
If you have already paid for multiple purchases, and we are able to package your items in a way that saves on shipping, We will pass that savings on to you via Paypal. Occasionally, the cost of combined shipping is not reduced when purchasing multiple items.
Combined Shipping Quotes: The cost of shipping per item is usually reduced when purchasing multiple items. For example, we can ship up to six infant outfits in a Priority Mail Flat rate box (the January 2014 rate is $13.35) to any U.S. Address.
To request a combined shipping quotes on multiple items before you purchase, please contact us with auction numbers, sizes and quantities and your destination zip code.
Shipping Time and Tracking: Buyers will receive a notice of shipment along with tracking information (if applicable). Unless otherwise noted at the top of this message, all purchases are packaged and shipped from our store within 3 business days of payment. Saturday, Sunday or Holidays are not considered business days by eBay.
Shipping Options: We offer the most cost-effective shipping option available as well as the fastest and most cost-effective shipping option available. With shipping rates changing so frequently, sometimes there is little difference in cost. Some items are very heavy and cost a great deal to ship to distant locations. For shipping options, cost and estimated delivery times to your location, please check the calculated shipping options by selecting the “Shipping – See all details” link at the top of every auction. Shipping across long distances is expensive. We welcome your business, however, to save on shipping, consider buying from e-Bay sellers who are based near your location. Due to changing USPS and Fedex package size requirements, the shipping calculator may not work for your location. If that is the case, please contact us for a shipping quote.
U.S. Buyers – Please Note:
Packages shipped via USPS Parcel Post or Standard Post can take 4 weeks or more to reach its destination. This is particularly true during high-volume shipping / Peak Holiday Seasons. Please contact us if you do not receive your USPS Parcel Post Package within 4 weeks from the date of shipment. Tracking is usually limited to the date your shipping label is purchased and the date the package is delivered. Please select Fedex Ground or Priority Mail for faster, more reliable delivery times and better tracking.
Mail Theft is on the rise. If you are concerned about the potential for your package to be stolen once it reaches your U.S. address, please contact us to have a signature required for delivery or to have your package held for pickup at your local delivery service office.
Military Buyers: Thank you for your service! We DO ship to Military Addresses via USPS. Fedex and UPS do not deliver to APO/FPO addresses. Please select USPS as your shipping option.
International Buyers – Please Note:
Please select Priority Mail International for fast shipping and on-line tracking. First Class International Mail can take 4-6 weeks or more to reach its destination and tracking is limited to the date your shipping label is purchased and the date your package is delivered. If you do not receive your First Class International package within 6 weeks, please contact me.
Customs Requirements: If required for your location, international buyers must pay additional customs fees upon delivery of your package. Customs fees are based on the total value of the item(s) purchased (excluding shipping). Buyers should check their local customs office for the costs associated with Customs fees. In order to comply with customs requirements, items will be designated as “Merchandise” on the customs form, and the value listed will include the total value of the item(s) purchased (excluding shipping).
Due to a significant increase in undelivered package claims to some locations, the First Class International Mail Shipping option is now limited to the following countries: Canada, UK, Germany, Europe, United Kingdom, Japan and Australia. Priority Mail International is the safest and fastest international shipping option we offer, and it continues to be available to most world-wide locations.
Due to a high incident of fraud, USPS is currently blocking the purchase of Shipping Labels for Merchandise to the following countries: Armenia, Bahrain, Russian Federation, United Arab Emirates and Argentina. As a result, we are unable to sell to customers in these locations.