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  • Frequently Asked Questions
Frequently Asked Questions
 Q: I live close by, can I pick up the item?
  A: Sorry, no local pickup.
 Q: What can I pay with?
  A: At this time, we only take PayPal (preferred) for payment. If for some reason you cannot pay with PayPal or want to pay with a credit card, please call Customer Service at 1-800-377-7655
 Q: How are warranty/repair issues handled from products purchased from Polk?
  A: Our Customer can contact Polk Customer Service between the hours of 9 am to 5:30 pm Eastern Time Monday through Friday at 1-800-377-7655. They will be instructed on how to proceed with the repair or exchange.
 Q: How will my order be shipped out (UPS, FEDEX, etc)?
  A: We primarily ship products via FedEx. Larger items will ship via Conway or some other freight company; some larger items may require a phone #.
 Q: Why should I buy from Polk Direct eBay store?
  A: Direct*, honest, and to the point answers to your questions. We stand behind the sale. *You are buying directly from us (Polk)
 Q: Why are you charging me sales tax?
  A: All items purchased from eBay must include sales tax and shipping in the cost. This is due to the fact that we have presence in every state. Also, the items are refurbished and sold at a very low price.
 Q: When is payment due, how many days do I have?
  A: Payments are due within 7 days of winning an auction. Please let us know in advance if you cannot pay within the allotted time.
 Q: Why don’t you ship internationally?
  A: We value all customers and their interest in our brand, but we only ship to the contiguous 48 United States.
 Q: Do you ship to P.O Boxes, APOS, FPOS?
  A: Sorry, we only ship to physical addresses.