Customer Support:  Toll Free 1-888-697-7946


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We sell Pool and Spa products and supplies at discounted prices. We are Authorized Dealers for all brands that we sell and have access to thousands of pool and spa products including parts from all the top manufacturers like Aquabot Products, Hayward, Pentair, Intex, Sta-Rite, Polaris, Zodiac, Goldline Controls, Confer Plastics, Dream Maker Spas, Spa Crest Hot Tubs, Smartpool Dolphin and AquaPro.


Authorized DealersPool and Spa Supply Store's customer service goal is simple. "We are committed to providing our customers total satisfaction. Every time. Guaranteed." We encourage you to shop our entire product line and to buy with confidence that you will receive the customer care you expect and deserve.


Distribution Map

We have multiple warehouse locations across the USA which enables us to get your order to you as soon as possible. Most orders ship out within one to two days of the order being placed and you will be provided tracking information as soon as possible. If you need expedited shipping please contact us for a quote and availability. If you don't see the product that you are looking for please email us at sales@poolandspasupplystore.com and we will provide you availability and price. We will be added new product to the store soon.


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Toll Free 1-888-697-7946



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We would like to thank all of our new and returning customers for their purchases and positive feedback Thank You!

If you don't see the item your looking for please email us and we will provide you a quote and create a listing for your item.

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Return Policy:


If for any reason you are unsatisfied with your purchase, you will 30 Day Return Policyhave
30 (thirty) days from the date it arrived to return it for a full refund of the purchase price.


Special Notes About Returns:

  • You must email or call us to obtain a RMA number, no returns will be accepted without it.
  • Item must be returned in the original box and in like brand new, unused condition. All manuals and accessories that came with the product must be returned.
  • You are responsible for the shipping and insurance fees back to our warehouse for any returned item. We will not be held liable for any lost shipments being returned to us.
  • Any damages must be reported within 24 hours of receiving the product.

We reserve the right to charge a restocking fee up to 30% on any items returned, that don't meet the above criteria. Please note almost all orders returned are not charged a restocking fee.

 

The manufacturer of the item is responsible for any warranty that may apply to the item purchased. Please refer to you Owner's Manual for the manufacture's Customer Service telephone number. If you still need assistance, please contact us at 1-888-697-7946.

 


 

Shipping Details:

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Most items ship the same or following day after full payment is received. During peak times some item shipments may be slightly delayed. Tracking numbers will be emailed to you as soon as they are available.

 

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We use a variety of shipping companies including USPO, UPS, FedEx, DHL and varies freight forwarders. You will always be informed of the shipping status and be provided tracking numbers on your purchase.


Worldwide Shipment

 

We Ship Wordwide!

Hawaii, Alaska, Puerto Rico and all international orders please contact us for addition shipping cost. You will be provided a quote for the best shipping solution.


 

Payment Details:


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We accept the following forms of Payment.
  • Visa, Mastercard, Discover, American Express
  • PayPal
  • Personal Check and echeck
  • Money Order
If Payment is by Personal Check or Money Order payment is to be received no later than seven (7) days after the item is purchased. Item will not ship until payment has been received and cleared bank processing.

 

Order by Phone Toll Free

1-888-697-7946

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International Policy:


Worldwide Shipping

 

 

We can ship most items internationally directly to your location or through a freight forwarder you may experience longer shipping times due to customs related delays. Please contact us for a quote on additional shipping cost to your location.



Special Notes For International Orders:

  • Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
  • Please check with your country's customs office to determine what these additional costs will be prior to buying.
  • These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
  • Any returns are subject to our Return Policy.

You can find additional information on customs, duties and taxes that you may be responsible for from USPS, UPS and World Customs Organization web sites.


 



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