Here you will find our Frequently Asked Questions. Click on a question below, and it will take you to that specific question.
What do you accept for payment?
- Paypal
- All major credit cards - Visa, Mastercard, Discover, American Express.
- E-Checks via Paypal
What is your return policy?:
We want to ensure you enjoy the product you purchased. We will allow you to refund any product within 30 days of purchase. The item must be in like new condition, and all original packaging must be retained. In order to keep our prices low, the original shipping and handling fee will not be refunded. You are also responsible for shipping the unit back to us as well. On same-item exchanges, we pay for shipping the new item back to you.
If you received your item with a "Free Shipping" offer, your return will be subject to a restocking fee. The restocking fee will be actual shipping costs we paid, plus $3.50. This will help us cover costs of shipping, handling, and restocking the product.
For all returns, you MUST have a Return Authorization Number (RA#) from our customer service department. To obtain an RA#, send an email to customerservice@pottersgifts.com. Make sure you include the following: Order number, name, address, item being returned, and reason for return.
The RA# must be requested 30 days from the date the product was ordered. If any of the original packing is missing, the product is not in like new condition, or an RA# is failed to be received, a refund will not be given.
Consumable products (like lipstick, creams, gels, batteries or anything that can be consumed) are NOT returnable once they are opened. Sorry, no refunds will be given.
Halloween Costumes and Accessories are NOT returnable once they are opened, unless they are considered to be a manufacturing defect. Incorrect sizes will only be exchanged or refunded if unopened.
CD's, DVD's, Computer Software, Videos and Printed Materials may only be exchanged if defective. Due to copyright laws, we will be unable to return any of these items once they are opened. Sorry, no refunds will be given.
www.Pottersgifts.com reserves the right to deny any return.
What is the information on the "Important Shipping Information" box on your listings?
Item Stock Status
This status shows where this item is being shipped from. One of the following statuses will be shown:
- Ships from our warehouse. It is shipped from our warehouse and will qualify for the same or next day shipping if it is an in stock item.
- Ships from our distributor. This item is shipped directly from our distributor, and there may be a small delay in shipping time.
- Special Order. This item will be ordered on your behalf from the manufacturer. When it is in stock, it will be shipped directly to you. There will be a larger delay in shipping time.
- Pre-Order. This item will be released at a future date. It will ship directly from our warehouse, but will not ship until the item has been released.
How Its Shipped
We ship our items the most cost efficient way possible. One of the following ways will be shown:
- Poly Mailer. Poly mailers are the thinnest, and lightweight shipping material available. If it is shipped in this manner, the product will be placed in a poly mailer without any type of padding for the product. The advantage to this method, is it allows us to ship the item as cost effective as possible - which makes shipping very affordable for you. The dis-advantage to this method is the items outside packaging may not come in mint condition. The product itself will almost always have no problems whatsoever. If you are purchasing an item as a gift, and want to ensure it is in mint condition, we will ship via box method for additional shipping charges.
- Cardboard Box. Cardboard boxes are the normal, conventional method of shipping. If it is shipped in this manner, the product will be placed in a cardboard box, with fill to ensure the product is secure. The advantage to this method, is it ensures your product is 100% secure. In most cases, the outside packaging will be in mint condition. The dis-advantage to this method is it increases the cost of shipping. The box itself will add on additional weight, as will the packing materials. In some cases, it can increase the cost of shipping from anywhere between $2-$4 per item.
- No Outside Packaging. The item will be shipped by itself, without any type of outside packaging. In some cases the item will be shipped with a brown wrap, or it may not have any wrapping at all. Normally an item shipped in this method is a large, or awkward size.
If you don't like the method of packaging your item, we can always change it. Please message us, and we will do everything we can to satisfy you. There may be additional costs to change the packaging method.
Shipping Deals
If any shipping deals apply to this item, it will be listed here.
How do I know that my costume is the correct size?
You can view our sizing chart here by clicking here.
How do I contact you?
- Mail: Potter's Gifts
P.O. Box 5601
Saginaw, MI 48603
- E-mail: contact form
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