About Power East Video & Audio
product:
All Power East DVD, VCD, CD are new and factory sealed. All
Power East video and audio products are authentic, no pirates and illegal
copies.
DVD: Unless otherwise specified, DVD is coded for all region
VCD stands for "Video Compact Disc". A VCD can be
played on all DVD Players and all computers with a DVD-ROM or CD-ROM drive. VCD
has no compatibility issue with different systems such as PAL/NTSC and no
regional code restrictions.
Language: Many of our DVDs are in English, some are in
Chinese or other language, we strive to make sure our description is as
accurate as possible.
Shipping:
We ship worldwide. Our flat rate is $4.50 for the first disc
and $1.00 for each additional Item. (ships within 3 days and may take up to 20
days to arrive).
Most orders are packed and shipped within 2-3 business days.
If shipping from our Asia operations, it normally takes 1 to 2 weeks for
package to arrive Asian countries, and 2 to 4 weeks to reach North America and
Europe.
For orders shipping to California, tax will be calculated
accordingly, other locations, regulation varies and customer may be liable to tax.
If necessary, please check with the local tax authority.
If Shipping from our California operations, it normally
takes 4 to 10 days for package to arrive within United States (We use priority
mail), and 2 to 4 weeks to reach Europe and Australia (Air parcel).
All courier services (UPS, DHL, FedEx, EMS) are subject to
shipping charges, regardless the order amount.
Certain countries have different regulations, currently for
all orders shipping to Italy, we will require customer to purchase insurance.
Payment:
We accept PayPal only. Paypal process Visa, MasterCard,
American Express and Discover card.
You will be notified when we process payment and your
product will ship within 3 business days.
Return policy:
Customer satisfaction guaranteed. We accept returns and
exchanges, but shipping and handling and insurance fees that already spent are
non-refundable. Returns and exchanges must be made within 5 days after receipt
of delivery.
Please note: Some items are marked as Final Sale. Returns
will not be accepted for these items.
Within 5 days after receipt of delivery, you may return any
item in its original condition (with tags attached in the original wrapping
with invoice and return form). The item must be clearly not used or worn. The
item must not have any marks, must not be laundered or have any wear on the
tags. We do not sell used items and will not accept any item with any
indication that it was used. In such cases, the item will be returned to the
purchaser.
We cannot accept returns of certain items, including:
Any item that is returned more than 5 days after delivery.
Any CD, VCD, DVD, VHS tape, that has been opened (taken out
of its plastic wrap).
Any item that is not in its original condition, is damaged,
or is missing parts.
Ship prepaid and insured with the package securely wrapped.
Shipping and handling on returned merchandise is non-refundable. Final-sale
items are not eligible for return or exchange. We will promptly refund your
paypal on receipt of the returned items at which time you will receive an email
confirmation.
It might take 90 days to confirm a lost delivery, please be
patient.
Custom declaration:
International buyers are responsible for your countries'
customs taxes. Items will be shipped and declared as gift or sample..
Feedback:
We take your feedback seriously, we are willing to work in
our very best effort to make sure you are happy with your purchase. Should
problem arises, please be patient and let’s work together, the spirit of martial
art is to create peaceful and harmonous enviroment, most of the angers and
disatisfaction are caused by misunderstanding. They all can be avoided and resolved
by proper communication.
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