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Warranty

  • All products at PowerON include a 30 day repair/replacement warranty unless otherwise specified on the auction. Repair or replacement is at PowerON's discretion.
  • If you believe your item has a warranty issue, please call us at 800-673-6227 or Email us at support@poweron.com first so we can work to resolve the issue.
  • All items to be returned MUST have an RMA number. (items will be refused without it)
  • Please allow 24 to 48 business hours for a response to your issue (we are not open on weekends or major holidays).
  • If you want extended warranty coverage for your item SquareTrade does offer warranty plans for purchase through them. They are an independent company and are not affiliated with PowerON Services, Inc.
  • All items are subject to a 20% restocking fee and shipping is non-refundable.
  • Items must be returned in original packaging and condition. All original components must be included in the package.
  • Warranty is voided if item is disassembled or modified.

Payment

  • We accept PayPal from US accounts only.
  • Credit cards can be paid through PayPal as well.
  • eChecks take 5 to 10 business days to clear.
  • We do not accept international payments.

paypal

Shipping

  • PowerON ships via FedEx Ground (5 to 7 business day delivery) on the majority of items and does use US Mail on smaller items at our discretion.
  • We do not ship to APO or PO Box addresses.
  • Items will generally ship within 48 to 72 business hours from the date payment clears.
  • Tracking numbers will be emailed to your Paypal email address after the item has shipped. (please allow 72 hours before emailing for tracking)
  • The shipping address provided by Paypal will be used for shipment. If different, we must be notified prior to shipment or a $10 redirect fee will be assessed.
  • We ship to the Continental US only (This excludes Alaska, Hawaii and Puerto Rico)
  • Expedited delivery options are available. (Call for rate quotes before bidding!)
  • Shipping cost is for handling/packaging materials, insurance, and the carrier charge for shipment. We will combine shipping for any items smaller than or that weighs less than a Mac/PC tower.
  • We now offer local pickup on items won for a fee of $10. However, we are not open to the general public. Please call and make and appointment for local pickup.

Tax/reseller

  • Items shipped within the State of California will be charged 8.25% sales tax as required.
  • If you are a reseller (with a seller's permit) in California who is purchasing from us for the purpose of resale we can exempt you from sales tax once the following conditions are met.  You must email us first (auctions@poweron.com) and request a reseller exemption form. You must print, fill out and sign, then fax us the form with a copy of your seller's permit. After we receive that information we will send a revised Ebay invoice without sales tax.

Contact Us

 

 

 

 

Hours of operation are Monday - Friday: 8am-4:30pm PST
Phone number: 916-677-6227
Toll free: 800-673-6227