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| Q:Do you combine shipping? |
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| A:Yes, we do. |
| Q:What is your return policy? |
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| A:We stand behind our products, as we believe in their top-of-the-line quality. However, if you are not satisfied, return them within fourteen (14) days of receipt in the original box and packing. Your money will be fully refunded less shipping and handling cost. |
| Q:Are your microscopes and accessories brand new? Do they come with warranty? |
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| A:Yes, all items come brand new in their original factory packaging. All microscopes come with a five year factory warranty against manufacturing defects. |
| Q:Who provides the warranty services? |
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| A:We, Precision World, are headquartered in the greater Los Angeles area - southern California USA, carry all the warranty services. |
| Q:What is the shipping cost? Do you combine shipping? |
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| A:Please find the shipping cost of individual items in the listing under the Shipping & Handling section. Yes, we combine shipping whenever it is possible. For combine shipping, we charge full S&H for the first item and half of that from the second (smaller) item on. |
| Q:Where do you ship to? Where do you ship orders from? When do you ship? |
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| A:We ship world wide. All items are shipped out from our warehouses in the greater Los Angeles area. Orders ship within 24 hours after receiving payment except weekends and holidays. |
| Q:How long can I expect my items to be delivered? |
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| A:UPS Ground usually takes five working days from coast to coast. Express packages can be delivered overnight, second day or 3 days, depending on what you choose. International shipments via Airmail Parcel Post usually takes 4 - 10 days for delivery, depending on the speed of customs clearance of your country. |
| Q:What payments do you accept? How do I pay? |
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| A:We accept money orders, cashier's checks, credit cards, Paypal payments, company or personal checks, and bank wire transfers. You may pay online via Paypal to precision_world@yahoo.com or call us at our toll free # 1-888-950-2888. Callers outside of the USA call 1-909-393-9488. Otherwise, make payment to Precision World Inc. and mail it to us. |
| Q:How soon do you reply emails? |
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| A:We have more than one full time staff in our customer service department online to reply emails during working hours. You may receive replies from us in minutes or hours, depending on the availability of the information you request and if the information you provided is complete. You should hear from us no more than 24 hours. |
| Q:I have not received an email reply from you for more than 24 hours, what was happened? What should I do? |
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| A:Possible reasons include: 1) your (or our) email space is full; 2) your (or our) email Spam filters or other restrictions blocks the delivery; 3) the email we receive with the code that is not readable. Please contact us directly by phone at the toll free # 1-888-950-2888. |
| Q:When do I need a compound microscope? When do I need a stereo microscope? |
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| A:You may need a high power microscope when you observe the objects that are hard to see by your bare eyes, like blood cells. You may need a stereo microscope in the case to view the small object you can see by your bare eyes but can not get details, like the scratches on a coin or the hairs on an insect's leg. |
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