The quality of Premier Moissanite jewelry is so exceptional that we offer an unparalleled Lifetime Guarantee for the optical properties of the created gem. This guarantee is the foundation for a long lasting relationship with you, our customer.
In the unlikely case that you'll want to return your Premier Moissanite Jewellery, we offer a 14-day return policy on all items.
All returns must be accompanied by an RMA number. Please call or email us for an RMA number.
Merchandise must be in new, unworn and undamaged condition.
The customer is reponsible for safely repacking the jewellery for the return shipment and as well as the return shipping charges. Please insure the return package and return via either UPS or FedEx, we will not be responsible for lost shipments.
We must be notified within 14 days from the day your order was delivered. We will not accept any return request after 14 days.
We will charge a flat 15% cancellation fee if the customer cancels an order after we began the production process and before it was shipped.
There will be a 15% restocking fee for all returns, including packages refused upon delivery. If a piece is found to be damaged by the wearer upon inspection, additional restocking fees up to 45% may apply.
WARRANTY - Our Moissanite always comes with the Certificate of Authenticity and Limited Warranty from the creators of the jewel, Charles And Colvard. This warranty promises to replace the moissanite in your Jewellery in the unlikely event that it loses its fire or brilliance. This warranty does not cover loss of fire or brilliance due to user inflicted damage such as chipping, scratching, or breaking.
DISCLAIMER - Some of the Moissanite Jewels in our photos are retouched in order to show the Fire and Scintillation that cannot be captured by still photos.
All Moissanite Weights are presented in their Diamond Equivalent weights, by Volume.