We Accept Paypal, Money orders or Cashiers checks
Our return policy is easy!!
We believe in 100% Customer Satisfaction so please email us with any problems and we will work with you in all situations
Some pointers for a smooth transaction
- Always ask questions if you are not sure.
- Never leave feedback to express a concern. Contacting us first is the best way to resolve any issues or concerns.
- Allow us time to respond to your emails. We pride ourselves on answering quickly. But it may take 12 hours or longer.
- If you wish to buy more than one item, we will combine shipping on items that can safely be shipped together.
- Please don't assume an item will arrive in two days. We are very fast shippers as you will see in our feedback. However, we do NOT guarantee shipping time frames. If you need special attention, please ask and we will do our best.
- Please read the auction page and refer to it for information regarding shipping, payment and item description.
Orders are packed using appropriate packing materials. Depending on the contents, we may use bubble wrap, newspaper or styrofoam blocks. Most orders will arrive in a Priority Mail Box from the United States Post office. We also will ship by UPS ground if you would prefer.
United States Post Office - Standard shipping is sent via United States Priority Mail. These orders are usually processed within 24-72 hours (business days) of the business day we receive the order or payment. All items shipped using Priority Mail should arrive at their destination within 2-3 business days. Orders to Alaska, Hawaii, APO's , FPO's and any other non continental US territory may take longer and could incur additional shipping charges. You will receive an email confirmation when your item has been shipped.
Items that are shipped using UPS ground may take up to 10 business days to arrive. Extended shipping times are more likely to occur on the west coast. UPS Ground guidelines depend on where the item is shipping. We have supplied a UPS map below that shows the zones as applicable to our ship from zone. Shipping time frames are in business days.
 Primitives of New England is located in zip code 01020 Chicopee,Ma. in the gold zone. **NOTE** The time frames above are business days and exclude weekends and holidays.
We combine shipping on any orders that can be safely packaged and shipped together. There are situations where certain items may not be shipped together. Please email to find out if your items can be safely shipped together to save $$$. You can get combined shipping from Primitives of New England when you purchase multiple items. To receive combined shipping simply wait for your combine shipping invoice to arrive in your email. If you have auctions that have closed on different days, you will receive multiple invoices to combine these invoices , just send us an email at Midura6@verizon.net. Tell us your user name and let us know you need multiple auctions combined. We will then pull up all invoices with your user name and forward and new , combined total invoice. |
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