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| Q:What is your return policy? |
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| A:We will offer returns for store credit on Buy It Now items only. If you win by bidding in an auction, it will not be eligible for a return. We are not responsible for items that do not fit. Items may arrive with minor warehouse markings that will come out when washed. |
| Q:Do you combine shipping? |
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| A:Yes, You can combining items within 7 days from the time your 1st item ended/purchased. The combined shipping discounts are vary, please view the details of discount rate on each item listing. |
| Q:When can I expect my order to arrive? |
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| A:The item you won will be shipped within 2 working days after payment has been received. We'll email you for any delays due to the back order if any.
USA delivery: USPS 1st class mail(3-5 days depends on transit).
International delivery: USPS International 1st class mail(5-10 business days depends on the transit & your local custom process speed) |
| Q:How much is the Shipping and Handling Charge? |
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| A:The Shipping and Handling Charge are vary by products. please view the details of Shipping and Handling rate on each item listing. |
| Q:Do you ship internationally? |
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| A:Yes, we ship worldwide. |
| Q:How do I know my order has been shipped? |
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| A:We ship all USA orders via Paypal/USPS. You will receive an email notification of shipment along with a tracking# to track your package at USPS.com.
For International orders, we will enter the USPS shipment# at Paypal and Paypal will email you with the shipment information. |
| Q:I am a International buyer, why the USPS.com only states my package has been received by USPS but no further updates on the shipment status? |
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| A:The International USPS shipment# "LC...US" is a proof of shipment which is very useful to track missing package, but not the delivery status. Once the package has left USA, the delivery status will rely on the foreign postal services to enter the updates at USPS.com. Most of the time there are no updates even after the package has been delivered. |
| Q:Do you charge $2.00 shipping insurance for each item or is that a one time charge? |
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| A:The shipping insurance is charged per shipment. |
| Q:Do you take credit card payment? |
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| A:We do not process credit card payment ourselves. We accept Discover, American Express, Mastercard, Visa and E-Checks via Paypal payment system. |
| Q:Can you ship my order to a different address? |
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| A:Yes, you can add a different shipping address at Paypal before making payment so that the new shipping address will be shown on the paypal's payment notification email. We will ship to the shipping address states on the paypal's payment notification. |
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