Returns and Exchanges
Having bought many things online ourselves, we know how irritating it can sometimes be when trying to return an item. Proporta has learnt from this experience and therefore tries to make yours as pain free as possible by offering a never-argue, money back guarantee on all our Proporta-branded hardware products. We hope you never have to, but if for any reason or no reason at all you would like to return your product/s to us, please feel free to
contact us and we’ll do our best to help.
Proporta Branded Products
All Proporta branded hardware products come with a Lifetime Exchange Warranty so if for any reason or no reason at all you are not completely satisfied, you can return the product to us and we'll exchange it for another one. We can provide you with a refund if the product is returned within 90 days from the date of dispatch. This excludes batteries or products that contain a battery and have a natural shelf-life.
Note:
All Proporta TurboChargers come under two year warranty from the date of dispatch.
Refunding Shipping Costs
Although we offer a no fuss money back guarantee on all Proporta branded products, shipping costs fall under a different policy...
You are not entitled to a refund on shipping for your order, unless the reason for the return is the fault of Proporta, in which case we’ll refund the shipping in full. For example, if the product that you are returning has no fault and the reason for the return is simply that you have changed your mind and is nothing to do with the quality of the product or service that you’ve received, we will not issue a refund. Shipping refunds will sometimes be considered at the discretion of the Customer Services department. We can’t make any promises though and each instance will be viewed on an individual basis.
The Returns Process
To return an item, please enclose a note giving us your reason for the return, wrap the package securely and send it to the address below. Unfortunately we cannot provide payment for any return shipping costs. It’s really important that you make sure your return is sent back to us within the times mentioned above as we can’t go back on this. In the instance of a defective product, please provide a full description of the fault and return the defective item to us in its original box (if any), with all warranty cards, licenses, manuals and accessories Please send the package to the address below:
UK, Europe and Rest of the World Returns Address:
Proporta.com - Returns Department
Unit 3 Woodingdean Business Park
Sea View Way
Brighton
BN2 6NX
UNITED KINGDOM.
US Only Returns Address:
Proporta.com USA,
116 Wayne St.
Rocky Mount
NC
27804
USA
Return Lable for UK
Return Lable for US
(This returns policy does not affect your statutory rights.)
To keep you informed and save you having to chase us, we’ll send you an email once we’ve processed your return. We try our best to do this within five working days of receiving your parcel. If you have asked for a refund, we’ll email you automatically so there’s no need to contact us. If you’ve asked for an exchange, we’ll get your returned product to you as soon as we can. So that it’s crystal clear (and because we love the sound of our own voices) when returning items it’s really important that you include a note with the following information, as without this we can’t process your refund or replacement and then we’ll all get upset:
- Your order reference number
- Details of why you’re returning the item to us
- An indication of whether you’d like us to exchange the item or arrange a refund
- The email address you used to place the order
- The delivery name you used to place the order
- A daytime contact telephone number (with country/area dialing codes), just in case we need to get in touch with you
We’ll try our hardest to get back to you as soon as we possibly can.
Defective Items
Because we’re nice and are also delighted to say that this rarely happens, if you do find your Proporta product to be defective we’ll gladly provide you with an exchange or refund. Please see ‘The Returns Process' above for details of how to return a defective item to us.
To reiterate, the Proporta Lifetime Exchange Warranty applies only to Proporta branded products (excluding batteries and electrical products with a natural shelf life) and the Proporta money back guarantee covers the cost of your Proporta product only. Proporta cannot accept responsibility for the cost of your electronic device, or for the cost of any other products that you own – even where those devices are used with Proporta products. If you need any help, please contact us by email or give us a call.
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