We want you to be purrin' happy with your order! Before leaving less than positive feedback, please contact us. We WILL make it right! We do work full-time that sometimes involves travel, and we try to get all orders out within 5 days. We check orders carefully, but do make boo-boo's. If this happens, just let us know through the ebay message system, and we'll fix it. Please see our excellent feedback, and you'll know you're in good hands! This is a fun hobby for us (and helps pay for catfood!), and love our customers!