QPP Customized Products and Apparel

PRODUCT STOCK

We try our best to maintain and monitor stock in all our products, but unfortunately with the amount of products that we offer, it's almost impossible to do.  If we are out of a specific color for one of our product styles, then normally we will make a note of it in that product's description.

With that being said, there is a small chance if you make a purchase that we could be out of stock in your selected color choice.  We can always check stock for you prior to purchase.  Please feel free to contact us at anytime if you would like us to double check stock for you in any of our products.  When contacting us, please make sure to note the product, quantity and selected product colors that you would like.  You can e-mail us at sales@qppebay.com

PRODUCTION OVER/UNDER RUNS

In really rare cases, with the amount of printing that we do with, there is a very small chance that an order could be over or under by up to 5%.  We stress that this only happens in rare cases and is only on the products that we offer which include customization (screen printing or embroidery) already in the listing price.  

Because of this, we reserve the right to ship out an order that is over or under by up to 5% of the original quantity purchased.  Again, this is ONLY for the products that we have listed which INCLUDE customization already in the price.  You will find this is a standard policy with every promotional product company which involves the custom imprinting of products in multiple quantities. 

If your order is over, we will contact prior to shipping out your product and properly charge you for the quantity that will be shipped.  This means if you order 25 pieces and 27 will be shipped, then you will have to pay for the 2 extra pieces that would be shipping out.   If your order is under, we will send over a refund for each piece that is under the quantity that you originally purchased.  This means if you order 25 pieces and only 23 will be shipped, then you will be credited for the 2 pieces that won't be shipping out. 

We can provide an exact quantity if needed or you don't want to take the chance of an under run.  There would be an additional fee for this service if you needed an exact quantity.  Please contact us PRIOR to placing your order if you need an exact quantity or if you have any questions in regards to our over/under run policy.