Returns for Sealed
Merchandise - Is allowed within 30 days of delivery.
Please
email us or call us to request an RMA - Return Merchandise
Authorization. Shipping and handling fees are
the costs of us sending the
product
to you and will not be refunded. Return postage is on the buyer. In
the event
an item is sold with "free shipping", Quantum Networks will refund
the
amount of sale, less "actual shipping costs" to customer. After the
approval
is sent, we will have to receive the item within the next 10 days.
No
refund/exchange will be made if the package is late without notice
Returns for Opened Merchandise Is allowed within 30 days of delivery as
well.
Open merchandise must be returned in the undamaged manufacturers
packaging
and include all accessories. There is a 15-25% restocking fee for
opened
items. Please do not tape or write anything on the manufacturers
packaging. Merchandise that is received in any
way that compromises its
value
will result in a much higher restocking fee based on its loss of
value.
The restocking fee for opened items received in a compromised
condition
is at our discretion
The
following item categories are not allowed for return/exchange under any
circumstances if opened:
Batteries, Cell Phones, Video games, Software /
Licenses,
Warranties, Home and Kitchen Appliances, Personal Care,
Televisions, One-Time Use Products
Items that are Materially Different/Not As Advertised - If your item is
materially different than what is advertised -
Please do not hesitate to contact our eBay Customer
Servic
"contact this seller" link
at the bottom of this page.
Items that do not live up to your desired
expectations are not materially
different and we cannot be held responsible.
Please direct all complaints
and questions directly to the respective
manufacturer as they are best fit
to
handle.
Damaged/DOA/Defective items -
Reported within 10 days are immediately
replaced
free of charge. If your item becomes/or is found to be defective
beyond
the allotted reporting period and is under warranty, than you should
contact the manufacturer directly
Merchandise Sold As Used -
While the majority of our items are sold as brand
new, we
do sell some items that are used but are tested and are working. We
currently
do not accept returns for these items. Customers should contact
the
respective manufacturer as the products are covered under their warranty
and
direct all return issues to them.
Again, please do not send your return
prior to asking for a RMA number by
emailing
us. Return without an RMA on the box may result in the item being
misplaced
altogether and/or will be refused by our warehouse! Please include
a copy of
the order invoice/packing slip, from the original order along with
a copy of
the email confirmation in the return package
Returns must include the
original packaging and included accessories (i.e.
Manuals,
warranty, security seal etc.). Do not write or paste anything on
manufacturers
packaging. Place return in another carton for shipping so that
it
arrives safely. If your item is missing any of the above, please do not
return
it.
Refunds, regardless of the nature, are
usually processed within 7-14
business
days. If the allotted time has already passed and you have still
not been
refunded in any way please contact us. The same applies to
exchanges.
Shipping Policy
Most orders
ship within 24 hours after payment is complete .Quantum
Networks offers free ground shipping to the continental us on most of our items .
We ship to Military
APO, FPO, PR, HI , AK for additional fee. We also ship worldwide ( excluding
Africa ) using Fedex Ground
We ship
Worldwide under the following circumstances only
1. We are not responsible for any
Duties, Taxes, VAT, Customs Brokerage
Fees or any other fee related with the shipment.
2. All merchandise will declare in full
value we can’t ship any merchandise with a lower value
3. We ship internationally with
Fedex/UPS standard shipping only . We will not ship with USPS internationally
4. Returns will not be accepted unless
item will be confirmed defective or not as described
We provide a
tracking number for all orders as soon as the ships ( Usually within 3 business
days ) . you don’t receive any tracking number please contact us
at 1-877-259-4629 during normal business hours and we will provide you with the tracking number
Payments
Paypal is
our preferred payment method on ebay .
We also accept Credit Card
payments for US customers only please contact us Toll Free at 1-877-259-4629. When paying with a PayPal
echeck please note that your order could be delayed for up to 8-10 business
days until the payment clears
) 
