I am an international buyer, how come the shipping price is not the same as stated in the auction?

Some of our auctions clearly state for international buyers to email us for the shipping price before bidding. It's just impossible to ship packages internationally for the same price as the United States. The price of shipping that we quote to international buyers is for the United States Postal Service's Airmail shipping.

I have paid for the item, when will it ship out?

We ship all items out within 24-48 hours of processing your order. We will email you the shipment information (tracking/delivery confirmation numbers, etc.) once payment is received and your order processed.

What is my shipping cost for X amount of items?

If you are unclear on how our combined shipping works, here is a more detailed explanation:

If you are a buyer from the continental US, you take the price of the highest shipping cost of all the items, then add $3.00 for each additional item. This works for a total of 6 items in most cases.

If you are a buyer that needs your item to ship to a PO Box, APO, FPO, GU, HI, AK, PR, or VI address, you take the price of the highest shipping cost of all the items, then add $5.00 for each additional item. This works for a total of 6 items in most cases.

If you are a buyer from Canada, you take the price of the highest shipping cost of all the items, then add $5.00 for each additional item. This works for a total of 6 items in most cases.

If you are an international buyer, please email us at rc_mart@earthlink.net or click on the ask seller a question link and we will be happy to quote you a shipping price.

What shipping company do you use?

For shipping to the continental US and Canada, we use USPS as standard shipping method and UPS for oversized and heavy items.

For shipping to a PO Box, APO, FPO, GU, HI, AK, PR, or VI address, we use USPS Priority Mail.

For shipping internationally, we use the United States Postal Service's Airmail. You can however request surface mail at a lower cost, or Express Mail (EMS) for a higher shipping cost.

How long will it take my item to arrive?

Items shipped by UPS take anywhere between 2-7 business days from the time we ship out the item to arrive, depending on how far you are from California.

Items shipped out by USPS Priority Mail usually take 3 days to arrive, but that is not guaranteed.

Items shipped internationally by USPS Airmail take about 7-10 business days to arrive, but that is not guaranteed.

What forms of payment do you accept?

We accept Paypal, major credit cards through Paypal, money order, cashier's checks, personal checks, and bidpay.

You sent me the wrong item, what do I do now?

Please email us at rc_mart@earthlink.net and provide us with your item number, and we will be glad to send out the correct item for you.

How do I return an item?

We only take returns for defective items. PLEASE PLEASE inspect your item before opening the package and removing the protective straps/tape. We will not exchange the item if you do not abide by those rules. We do not take returns if you don't like the item, and defective items can only be exchanged for the same thing.

My order arrived damaged. What should I do?

For all USPS shipments, if insurance is not purchased, sorry, we cannot do anything about it.

For all UPS shipments, please keep the item and all the packaging and email us immediately. We will replace the item or issue you a refund once the claim has been process. Please be patient as claims can take up to two-weeks or more to complete.

I'm an international buyer, its been over a month, how come my item still has not arrived?

Please check with your local post office, and ask them how to contact their customs department. If it has taken this long and still your package has not arrived, it is most likely stuck in customs waiting for someone to sign for it.