Returns accepted on DOA basis. If the item has been mishandled or used inappropriately, refund will not be granted. Please ask all questions before bidding or purchasing an item. Every item is tested for functionality and will be in the condition that each listing states when it ships out from us. If you would like shipping insurance on a purchase from us, please let us know before paying for your purchase. We will be happy to add the insurance to your purchase at your cost.